07. Case Manager | Fully Remote | USD Payments

Overview

The organization is seeking a skilled Case Manager specializing in Personal Injury and Immigration law cases. This is a fully remote role supporting U.S.-based law firm matters.

Responsibilities

• Client onboarding & communication
  • Conduct case management introductions
  • Monitor that clients receive appropriate medical treatment or meet other requirements
  • Perform regular client check-ins to provide updates and gather information
• Case management
  • Track case progress efficiently
  • Ensure all client interactions are accurately documented
  • Properly save all files and reports
• Calendar management
  • Track key deadlines and follow-ups
  • Notify and update relevant stakeholders
• Third-party coordination
  • Provide and retrieve necessary information from medical providers
  • Follow up on liability issues and policy limits
  • Handle communication with insurance companies, government agencies, and the USCIS
  • Prepare and send MedPay demands as needed

Requirements

• At least 1 year of experience in a law firm, focused on Personal Injury (PI) and Immigration matters
• Strong understanding of U.S. Personal Injury and Immigration legal procedures and case management
• Proficiency in verbal and written communication in English (C1 or higher)
• Strong prioritization and time-management skills
• Ability to work independently and handle confidential information with discretion
• Permanently resides in Latin America
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection

Preferred Qualifications

• Background in customer service and sales
• Bachelor’s degree in law

Compensation & Benefits

• 2 weeks of paid leave plus recognition of U.S. holidays
• Access to in-house psychological and wellness coaching services
• Free access to coaching programs supporting personal and professional development
• Free access to 200+ courses
• Long-term opportunities and the ability to build an ongoing professional relationship

Location

Fully remote; applicant must permanently reside in Latin America.