07. Case Manager | Fully Remote | USD Payments

Overview

The organization is seeking a skilled Case Manager specializing in Personal Injury and Immigration Law to support fully remote case management for matters involving U.S.-based law firms.

Responsibilities

• Client onboarding & communication: Conduct case management introductions, monitor that clients receive appropriate medical treatment or fulfill other requirements, and run regular check-ins to provide updates and gather information.
• Case management: Track case progress efficiently, ensure client interactions are accurately documented, and confirm that files and reports are properly saved.
• Calendar management: Monitor key deadlines and follow-ups, ensuring all stakeholders are notified and kept up to date.
• Third-party coordination: Request and retrieve necessary information from medical providers; follow up on liability issues and policy limits; manage communication with insurance companies, Government Agencies, and the USCIS; prepare and send MedPay demands as needed.

Requirements

• At least 1 year of experience in a law firm, with experience focused on Personal Injury (PI) and Immigration cases.
• Strong understanding of U.S. Personal Injury and Immigration legal procedures and case management.
• Proficient verbal and written communication in English (C1 or higher).
• Excellent prioritization and time-management skills.
• Ability to work independently and handle confidential information with discretion.
• Permanently resides in Latin America.
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.

Preferred Qualifications

• Background in customer service and sales.
• Bachelor’s degree in law.

Compensation & Benefits

• Paid Time Off: 2 weeks of paid leave and U.S. holiday recognition.
• Wellness support: Access to in-house psychological and wellness coaching services.
• Growth & learning:
  • Free access to coaching programs supporting personal and professional development
  • Free access to over 200 courses

Location

Fully remote. Candidate must permanently reside in Latin America.