07. Case Manager | Fully Remote | USD Payments

Overview

The organization is seeking a skilled Case Manager specializing in Personal Injury and Immigration Law cases. This is a fully remote role supporting U.S.-based law firms.

Responsibilities

• Client onboarding & communication: Conduct case management introductions, monitor that clients are receiving proper medical treatment or fulfilling other requirements, and run regular check-ins to provide updates and gather information.
• Case management: Track case progress, ensure client interactions are accurately documented, and confirm all files and reports are properly saved.
• Calendar management: Monitor key deadlines and follow-ups, and ensure stakeholders are notified and kept up to date.
• Third-party coordination: Provide and retrieve necessary information with medical providers, follow up on liability issues and policy limits, and handle communication with insurance companies, Government Agencies, and the USCIS. Prepare and send MedPay demands as needed.

Requirements

• Experience: At least 1 year of experience in a law firm focused on Personal Injury (PI) and Immigration cases.
• Knowledge: Strong understanding of U.S. Personal Injury and Immigration legal procedures and case management.
• Communication: Proficient verbal and written communication skills in English (C1 or higher).
• Skills: Excellent prioritization and time-management skills.
• Confidentiality & independence: Ability to work independently and handle confidential information with discretion.
• Residence: Permanently resides in Latin America.
• Equipment & connectivity: Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.

Preferred Qualifications

• Background in customer service and sales.
• Bachelor’s degree in law.

Compensation & Benefits

• Paid Time Off: 2 weeks of paid leave plus U.S. holiday recognition.
• Wellness support: Access to in-house psychological and wellness coaching services.
• Holistic growth: Free access to coaching programs supporting personal and professional development.
• Learning access: Free access to over 200 courses.

Location

Fully remote. Candidate must permanently reside in Latin America.