07. Case Manager | Fully Remote | USD Payments

Overview

This role connects bilingual Latin American professionals with fully remote opportunities supporting U.S.-based law firms. The organization is seeking a skilled Case Manager specializing in Personal Injury and Immigration Law cases.

Responsibilities

• Client onboarding & communication: Conduct case management introductions, monitor that clients receive proper medical treatment or fulfill other requirements, and perform regular check-ins to provide updates and gather information.
• Case management: Track case progress, ensure client interactions are accurately documented, and confirm all files and reports are properly saved.
• Calendar management: Monitor key deadlines and follow-ups, and ensure stakeholders are notified and updated.
• Third-party coordination: Request and retrieve necessary information from medical providers; follow up on liability issues and policy limits; handle communication with insurance companies, Government Agencies, and the USCIS; prepare and send MedPay demands as needed.

Requirements

• Experience: At least 1 year of experience in a law firm focused on Personal Injury (PI) and Immigration cases.
• Knowledge: Strong understanding of U.S. Personal Injury and Immigration legal procedures and case management.
• Communication: Proficient verbal and written communication skills in English (C1 or higher).
• Skills: Excellent prioritization and time-management skills.
• Work style: Ability to work independently and handle confidential information with discretion.
• Additional background: Background in customer service and sales (highly desirable).
• Education: Bachelor’s degree in law (preferred).
• Location/eligibility: Permanently resides in Latin America.
• Equipment: Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.

Compensation & Benefits

• Paid time off: 2 weeks of paid leave and U.S. holiday recognition.
• Wellness support: Access to in-house psychological and wellness coaching services.
• Learning & growth: Free access to coaching programs supporting personal and professional development.
• Course access: Free access to over 200 courses.
• Opportunity: Long-term opportunities.

Location

Fully remote. Candidate must permanently reside in Latin America.