AI Solution Manager - Aurora

Overview

This role serves as AI Solution Manager for an internally developed enterprise AI platform (“Aurora”). Responsibilities include driving adoption, developing workflows, and enabling users across transactional, litigation, regulatory, and advisory practice areas.

The position reports to the Director of Solutions Development and has a dotted-line relationship to the Innovation Partner and relevant innovation and AI governance committees. A remote work schedule is available.

Responsibilities

• Serve as a subject matter expert for Aurora, maintaining deep proficiency across platform features, including model options, file upload strategies, custom prompts, workflow builder, and agent capabilities.
• Translate platform functionality into practical applications for attorneys and business professionals; act as the go-to resource for effective use.
• Partner with practice groups, knowledge management, and business services teams to identify opportunities to streamline or transform existing work.
• Design, build, test, and deploy workflows and agents to support recurring legal tasks; iterate solutions based on user feedback and performance data.
• Document workflows, establish quality controls, and create reusable templates adaptable across matters and practice areas.
• Develop and deliver onboarding sessions, practice-specific training, office hours, written guides, and video tutorials to drive firmwide adoption.
• Monitor usage analytics, identify adoption barriers, and design targeted programs to expand engagement across different user populations.
• Cultivate a community of power users and champions to extend the platform’s impact.
• Work closely with AI engineering and product development teams to ensure Aurora evolves with user needs.
• Gather and prioritize user feedback, advocate for new features and enhancements, and participate in roadmap planning as the voice of the end user.
• Test new releases, support change management for major updates, and ensure documentation and help resources remain current.
• Develop, track, and report on metrics demonstrating the platform’s value, adoption, and impact across the firm.
• Serve as the primary liaison for technical issues, working with IT, information security, and the vendor support team.
• Maintain familiarity with the broader landscape of off-the-shelf legal AI solutions, including platforms for contract review and lifecycle management, due diligence, eDiscovery, legal research, drafting, and practice-specific tools.
• In collaboration with leadership and the AI engineering team, establish baseline measurements, define key performance indicators, and build reporting cadences for practice group, department, committee, and executive audiences.
• Produce dashboards and periodic reports, surface insights for product roadmap decisions, and benchmark platform performance against external platforms where appropriate.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in legal technology, knowledge management, legal operations, or practice innovation, preferably at a law firm.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Experience working with generative AI platforms (as a builder, administrator, or power user).
• Strong product thinking and the ability to translate between technical and legal audiences.
• Comfort working in an iterative development environment.
• Fluency with data analysis and reporting tools, and a track record of driving technology adoption among attorneys.
• Demonstrated project management skills.
• Ability to translate between technical and legal audiences.

Preferred Qualifications

• JD
• Hands-on experience with Harvey or a similar generative AI legal platform.
• Working knowledge of the broader legal AI vendor landscape.

Compensation & Benefits

• Anticipated annual salary ranges by location:
  • Rochester, NY: $124,000 to $190,850
  • Boston, MA: $136,500 to $210,100
  • Chicago, IL: $136,500 to $210,100
  • Los Angeles, CA: $136,500 to $210,100
  • Washington, DC: $136,500 to $210,100
  • New York, NY: $150,000 to $231,000
  • San Francisco, CA: $150,000 to $231,000
• In addition to a standard benefits package, this role may be eligible for additional contingent compensation based on factors including work performance, geographic location, work experience, education, and qualifications. Contingent compensation is not yet calculable and may be zero ($0) in some circumstances.

Location

Boston, MA; Chicago, IL; Los Angeles, CA; New York City, NY; Rochester, NY; San Francisco, CA; Washington, DC.

Equal Opportunity & Other Information

• Equal Opportunity / Affirmative Action Employer: Disability / Veteran.
• Will consider for employment qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative.
• Participation in E-Verify; identity and employment eligibility verification is conducted for newly hired employees through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA).