AI Solution Manager - Harvey

Overview

This role serves as the primary subject matter expert and internal champion for the Harvey AI platform, driving adoption, building tailored workflows, and ensuring the platform delivers measurable value across the organization’s practice areas. The position sits at the intersection of legal practice, technology, and change management and requires deep familiarity with how AmLaw 100 firms leverage generative AI tools in transactional, litigation, regulatory, and advisory work.

This role reports to the Director of Solutions Development and has a dotted-line relationship to the Innovation Partner and relevant innovation and AI governance committees. A remote work schedule is available.

Location

Boston, MA; Chicago, IL; Los Angeles, CA; New York City, NY; Rochester, NY; San Francisco, CA; Washington, DC

Responsibilities

• Serve as subject matter expert on the AI platform (Harvey).
• Maintain deep proficiency in all platform features, including model options, file upload strategies, custom prompts, workflow builder, and agent capabilities.
• Translate platform functionality into practical applications for attorneys and business professionals and act as the go-to resource for effective use.
• Partner with practice groups, knowledge management, and business services teams to identify opportunities to streamline or transform existing work.
• Design, build, test, and deploy workflows and agents within the platform to support recurring legal tasks; iterate based on user feedback and performance data.
  • Document workflows, establish quality controls, and create reusable templates adaptable across matters and practice areas.
• Develop and deliver onboarding sessions, practice-specific training, office hours, written guides, and video tutorials to drive adoption.
• Monitor usage analytics, identify adoption barriers, and design targeted programs to expand engagement across different user populations.
• Cultivate a community of power users and champions to extend the platform’s impact.
• Specific to Harvey: own the organization’s relationship with Harvey as the single point of accountability for platform performance, roadmap alignment, and vendor engagement.
  • Manage regular business reviews, advocate for feature requests, escalate issues, and ensure contractual commitments and service levels are met.
• Gather and prioritize user feedback, advocate for new features and enhancements, participate in roadmap planning, and represent the voice of the end user in product decisions.
• Test new releases, support change management for major updates, and ensure platform documentation and help resources remain current.
• Develop, track, and report comprehensive metrics demonstrating the platform’s value, adoption, and impact.
• Serve as the primary liaison for technical issues, working closely with IT, information security, and the vendor’s support team.
• Maintain familiarity with the broader landscape of off-the-shelf legal AI solutions, including platforms focused on contract review and lifecycle management, due diligence, eDiscovery, legal research, drafting, and practice-specific tools.
• Work with the Director of Solutions Development, the Innovation Partner, firm leadership, and the AI engineering team to establish baseline measurements, define key performance indicators, and build regular reporting cadences for practice group, department, committee, and executive audiences.
• Produce dashboards and periodic reports, surface insights to inform product roadmap decisions, and benchmark platform performance against external platforms where appropriate.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in legal technology, knowledge management, legal operations, or practice innovation, preferably at a law firm.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Experience working with generative AI platforms (as a builder, administrator, or power user).
• Strong product thinking; able to translate between technical and legal audiences.
• Comfort working in an iterative development environment.
• Fluency with data analysis and reporting tools, with a track record of driving technology adoption among attorneys.
• Demonstrated strong project management skills.

Preferred Qualifications

• JD
• Hands-on experience with Harvey or a similar generative AI legal platform.
• Working knowledge of the broader legal AI vendor landscape.

Compensation & Benefits

• Rochester, NY: $124,000 to $190,850
• Boston, MA: $136,500 to $210,100
• Chicago, IL: $136,500 to $210,100
• Los Angeles, CA: $136,500 to $210,100
• Washington, DC: $136,500 to $210,100
• New York, NY: $150,000 to $231,000
• San Francisco, CA: $150,000 to $231,000

In addition to a standard benefits package, the role may be eligible for additional contingent compensation based on factors including work performance, geographic location, work experience, education, and qualifications. The salary ranges listed above are the employer’s good faith estimate of the annual salary expected at the time of posting.

Equal Opportunity / Notice

• Equal Opportunity / Affirmative Action Employer: Disability / Veteran.
• Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative, qualified applicants with arrest and conviction records will be considered.
• The employer participates in E-Verify; employment eligibility will be verified through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA).