Analyst - Legal Operations (General Litigation Paralegal)

Overview

This role involves supporting legal operations for high-volume general litigation matters (including class action and commercial matters). Responsibilities include collecting critical data through customer systems, maintaining compliance with customer litigation handling guidelines, and working from detailed playbooks and processes. The role requires strong organization and the ability to manage multiple matters at once while adapting to customer technology.

Responsibilities

• Handle high volume general litigation cases by collecting critical data through various customer systems.
• Interface with broader internal teams, as well as with customer systems and custodians to ensure compliance with orders and gather discovery responses.
• Follow established processes and playbooks.
• Communicate with counsel as needed.
• Assist with reporting, gathering metrics, and process improvement.
• Maintain high standards of professional service.
• Support collaboration across the team; assist other team members as time allows.

Requirements

• 2+ years of experience in U.S. Litigation.
• Experience in commercial, government, and class action.

Skills for Success

• Strong communication skills, including the ability to professionally interface with customers and litigants’ counsel and communicate issues directly to the internal manager rather than the customer.
• Detail-oriented and analytical mindset, with a focus on improving processes and challenging the status quo.
• Strong analytical foundation and willingness to learn new techniques.
• Ability to manage multiple matters simultaneously with strong organization and attention to detail.
• Ability to handle a high-volume of matters.
• Ability to work with remote team members using technology (video calls, emails/Teams chats).
• Strong interpersonal, oral, and written communication skills.
• Team player who can jump in as needed to support others.
• Flexible and open to learning new areas as needed.
• Self-directed and able to work independently to meet and exceed goals.

Technical Skills

• Experience with M365: Microsoft Word, PowerPoint, Excel, and Outlook.
• Experience with Adobe Acrobat.
• Experience with web-based applications.

Qualifications

• Bachelor’s or associate degree required.
• Paralegal certificate is a plus, but not required.

Compensation & Benefits

• Pay rate (remote-based role): $70,000–$75,000/year based on job-related skills, experience, level, and location.
• Full-time employees receive a comprehensive benefits package and PTO.

Location

Remote-based role.