Bilingual Employment Law Paralegal & Intake Specialist

Overview

The organization is seeking a Bilingual Employment Law Paralegal / Intake Specialist to support a U.S.-based employment law firm. This dual-function role serves as the first point of contact for potential clients who may be dealing with workplace issues such as wrongful termination, discrimination, or wage disputes.

Responsibilities

• Intake & Screening Management:
  • Answer inbound calls, web leads, and text inquiries from potential clients using established screening scripts.
• Case Fact Gathering:
  • Collect detailed case information, including employer details, employment dates, termination reasons, pay issues, and protected class/activity indicators.
  • Document all information clearly in the CRM.
• Initial Case Qualification:
  • Conduct preliminary case evaluations, including statute of limitations, employer size, and at-will vs. contract status.
  • Flag high-priority leads to the attorney on the same day.
• Client Onboarding & Scheduling:
  • Send and track retainer agreements and intake forms via e-signature tools.
  • Schedule consultations and maintain the attorney’s calendar.
• Paralegal & Pre-Litigation Support:
  • Organize client documents and build case chronologies.
  • Follow up with clients to obtain additional records.
  • Draft initial demand letters and administrative agency filings (EEOC, CRD, DLSE) using established templates.

Requirements

• Experience: 1+ years of direct experience in a U.S. law firm as an Intake Specialist or Paralegal (preference for employment law, personal injury, or plaintiff-side litigation).
• Language & Communication:
  • Fluent in English and Spanish.
  • Calm, compassionate, and professional phone presence.
  • American accent preference.
• Written Skills:
  • Strong written English; summaries and notes must be clear, complete, and structured enough for attorney review without requiring follow-up calls.
• Software Proficiency:
  • Hands-on experience with legal case management platforms such as Clio, MyCase, Filevine, Lawmatics, or similar.
  • Experience with e-signature tools.
• Ethical Compliance:
  • Clear understanding of confidentiality, HIPAA/PII protection, and attorney-client privilege.

Compensation & Benefits

• Not specified.

Location

• 100% Remote

Work Setup & Terms

• Schedule: Full-Time (40 hours/week, Monday – Friday).
• Required Equipment/Setup:
  • Noise-canceling headset
  • High-speed internet
  • Power/internet backup systems