Bilingual Employment Law Paralegal & Intake Specialist

Overview

An employment law firm is seeking a Bilingual Employment Law Paralegal / Intake Specialist to support plaintiff-side employment matters. This dual-function role serves as the first point of contact for potential clients, many of whom are dealing with challenging workplace situations such as wrongful termination, discrimination, or wage disputes.

Responsibilities

• Intake & Screening Management: Answer inbound calls, web leads, and text inquiries from potential clients using established screening scripts.
• Case Fact Gathering: Collect and document detailed case information, including employers, employment dates, termination reasons, pay issues, and protected class/activity indicators, using the firm’s CRM.
• Initial Case Qualification: Conduct preliminary case evaluations (including statute of limitations, employer size, and at-will vs. contract status) and flag high-priority leads to the attorney on the same day.
• Client Onboarding & Scheduling: Send and track retainer agreements and intake forms via e-signature platforms, schedule consultations, and maintain the attorney’s calendar.
• Paralegal & Pre-Litigation Support:
  • Organize client documents and build case chronologies
  • Follow up with clients for additional records
  • Draft initial demand letters and administrative agency filings (EEOC, CRD, DLSE) using established templates

Requirements

• Experience: 1+ years of direct experience in a U.S. law firm as an Intake Specialist or Paralegal (preference for employment law, personal injury, or plaintiff-side litigation).
• Language & Communication: Exceptional bilingual fluency in English and Spanish; calm, compassionate, and professional phone presence (American accent preference).
• Written Skills: Strong written English skills; summaries and notes must be clear, complete, and structured enough for attorney review without requiring follow-up calls.
• Software Proficiency: Hands-on experience with legal case management platforms (Clio, MyCase, Filevine, Lawmatics, or similar) and e-signature tools.
• Ethical Compliance: Understanding of confidentiality, HIPAA/PII protection, and attorney-client privilege.

Work Setup & Terms

• Schedule: Full-Time (40 hours/week, Monday – Friday).
• Location: 100% Remote.
• Remote Requirements: Noise-canceling headset, high-speed internet, and power/internet backup systems.

Compensation & Benefits

Compensation and benefits information was not provided. If you would like, share any details and they can be added to this posting.