Bilingual Employment Law Paralegal & Intake Specialist

Overview

The organization is seeking a Bilingual Employment Law Paralegal / Intake Specialist to support a U.S.-based employment law firm. This dual-function role serves as the first point of contact for potential clients who may be dealing with challenging workplace situations, including wrongful termination, discrimination, or wage disputes.

Responsibilities

• Intake & Screening Management
  • Answer inbound calls, web leads, and text inquiries from potential clients using established screening scripts.
• Case Fact Gathering
  • Collect detailed case information, including employers, employment dates, termination reasons, pay issues, and protected class/activity indicators.
  • Document all information clearly in the CRM.
• Initial Case Qualification
  • Conduct preliminary evaluations, including statute of limitations, employer size, and at-will versus contract status.
  • Flag high-priority leads to the attorney on the same day.
• Client Onboarding & Scheduling
  • Send and track retainer agreements and intake forms via e-signature platforms.
  • Schedule consultations and maintain the attorney’s calendar.
• Paralegal & Pre-Litigation Support
  • Organize client documents, build case chronologies, and follow up with clients for additional records.
  • Draft initial demand letters and administrative agency filings (EEOC, CRD, DLSE) using established templates.

Requirements

• Experience: 1+ years of direct experience in a U.S. law firm as an Intake Specialist or Paralegal (preference for employment law, personal injury, or plaintiff-side litigation).
• Language & Communication: Exceptional bilingual fluency in English and Spanish with an American accent preference.
  • Calm, compassionate, and professional phone presence.
• Written Skills: Strong written English skills, with summaries and notes that are clear, complete, and structured enough for attorney review without needing follow-up calls.
• Software Proficiency: Hands-on experience with legal case management platforms (Clio, MyCase, Filevine, Lawmatics, or similar) and e-signature tools.
• Ethical Compliance: Clear understanding of confidentiality, HIPAA/PII protection, and attorney-client privilege.

Compensation & Benefits

• Not specified.

Location

• 100% Remote
• Schedule: Full-Time (40 hours/week, Monday – Friday).

Work Setup & Terms

• Noise-canceling headset
• High-speed internet
• Power/internet backup systems

Preferred Qualifications

• Background in U.S. plaintiff-side litigation.