Bilingual Employment Law Paralegal & Intake Specialist

Overview

This role combines bilingual client intake and legal paralegal support for a U.S.-based plaintiff-side employment law practice. You will serve as the first point of contact for potential clients dealing with challenging workplace matters such as wrongful termination, discrimination, or wage disputes.

Responsibilities

• Intake & Screening Management
  • Answer inbound calls, web leads, and text inquiries using the firm’s screening scripts.
• Case Fact Gathering
  • Collect detailed case information, including employers, employment dates, termination reasons, pay issues, and protected class/activity indicators.
  • Document all information clearly in the CRM.
• Initial Case Qualification
  • Conduct preliminary case evaluations (including statute of limitations, employer size, and at-will vs. contract status).
  • Identify and flag high-priority leads to the attorney on the same day.
• Client Onboarding & Scheduling
  • Send and track retainer agreements and intake forms via e-signature platforms.
  • Schedule consultations and maintain the attorney’s calendar.
• Paralegal & Pre-Litigation Support
  • Organize client documents and build case chronologies.
  • Follow up with clients for additional records.
  • Draft initial demand letters and administrative agency filings (EEOC, CRD, DLSE) using established templates.

Requirements

• Experience
  • 1+ years of direct experience in a U.S. law firm as an Intake Specialist or Paralegal (preference for employment law, personal injury, or plaintiff-side litigation).
• Language & Communication
  • Exceptional bilingual fluency in English and Spanish with an American accent preference.
  • Calm, compassionate, and professional phone presence.
• Written Skills
  • Strong written English skills; summaries and notes must be clear, complete, and structured enough for attorney review without requiring follow-up calls.
• Software Proficiency
  • Experience with legal case management platforms (Clio, MyCase, Filevine, Lawmatics, or similar) and e-signature tools.
• Ethical Compliance
  • Understanding of confidentiality, HIPAA/PII protection, and attorney-client privilege.

Compensation & Benefits

• Not specified.

Location

• 100% Remote

Work Setup & Terms

• Schedule: Full-Time (40 hours/week, Monday – Friday)
• Required Equipment/Internet: Noise-canceling headset, high-speed internet, and power/internet backup systems.