Bilingual Employment Law Paralegal & Intake Specialist

Overview

This role is a dual-function position combining bilingual client intake with pre-litigation paralegal support for a U.S.-based employment law firm. You will serve as the first point of contact for potential clients who may be dealing with workplace issues such as wrongful termination, discrimination, or wage disputes.

Responsibilities

• Intake & Screening Management: Answer inbound calls, web leads, and text inquiries from potential clients using established screening scripts.
• Case Fact Gathering: Collect detailed case information, including employer details, employment dates, termination reasons, pay issues, and protected class/activity indicators. Document all information clearly in the CRM.
• Initial Case Qualification: Conduct preliminary evaluations, including statute of limitations, employer size, and at-will vs. contract status. Flag high-priority leads to the attorney on the same day.
• Client Onboarding & Scheduling: Send and track retainer agreements and intake forms via e-signature platforms, schedule consultations, and maintain the attorney’s calendar.
• Paralegal & Pre-Litigation Support:
  • Organize client documents and build case chronologies
  • Follow up with clients for additional records
  • Draft initial demand letters and administrative agency filings (EEOC, CRD, DLSE) using established templates

Requirements

• Experience: 1+ years of direct experience in a U.S. law firm as an Intake Specialist or Paralegal (preference for employment law, personal injury, or plaintiff-side litigation).
• Language & Communication: Exceptional bilingual fluency in English and Spanish with an American accent preference; calm, compassionate, and professional phone presence.
• Written Skills: Strong written English skills; intake summaries and notes must be clear, complete, and structured enough for attorney review without requiring follow-up calls.
• Software Proficiency: Hands-on experience with legal case management platforms (Clio, MyCase, Filevine, Lawmatics, or similar) and e-signature tools.
• Ethical Compliance: Clear understanding of confidentiality, HIPAA/PII protection, and attorney-client privilege.

Compensation & Benefits

• Full-time role (40 hours/week, Monday–Friday). Compensation details are not specified.

Location

• 100% Remote
• Work requirements: Noise-canceling headset, high-speed internet, and power/internet backup systems.