Bilingual Spanish | California Personal Injury Pre-Litigation Case Manager

Overview

This role supports pre-litigation personal injury cases by driving case progress from intake through resolution with accuracy, urgency, and care. Responsibilities include initiating claims, managing and organizing medical records, obtaining police reports, coordinating client care, preparing demands, resolving liens, and maintaining detailed case files so attorneys can effectively build and negotiate each case.

This is a remote role based in the US.

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and carriers
• Request, track, and organize medical records, bills, and police reports
• Ensure treatment progression and awareness of treatment outcomes
• Identify and proactively resolve lien and subrogation issues
• Collaborate with lead paralegals to prepare complete, accurate case files for demand
• Communicate with clients daily to guide them through the pre-litigation process
• Maintain case timelines and ensure milestones are met
• Spot and eliminate operational inefficiencies to drive speed and accuracy
• Uphold high standards for documentation, file integrity, and communication

Requirements

• 3+ years of experience in personal injury legal operations, case management, or insurance claims
• Highly detail-oriented, organized, and self-motivated
• Proven ability to execute processes in fast-paced, high-volume environments
• Clear, professional communication with clients, medical providers, attorneys, and insurers
• Strong ownership, quality, and accountability
• Comfortable working independently in a remote setting with strong time management skills

Compensation & Benefits

Compensation Range: $60K - $73K

Benefits and perks for full-time employees may include:

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• Home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• Local in-person meet-up program
• Hubs in San Francisco and Toronto

Location

Remote role based in the US.

Equal Opportunity

The employer is an equal opportunity employer committed to diversity and inclusion and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.