Bilingual Spanish | California Personal Injury Pre-Litigation Case Manager

Overview

This remote position is for experienced professionals based in the US. The Pre-Litigation Operations team drives case progress from intake to resolution with consistency, compassion, and control—combining legal experience with technology to support attorney partners and their clients.

As a Pre-Litigation Associate, you will manage the early stages of pre-litigation personal injury cases and ensure accurate, timely, and well-documented case files for settlement and resolution.

Responsibilities

• Open insurance claims and act as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Support treatment progression and maintain awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete and accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met.
• Identify operational inefficiencies and work to improve speed and accuracy.
• Uphold high standards for documentation, file integrity, and communication.

Requirements

• 3+ years of experience in personal injury legal operations, case management, or insurance claims.
• Highly detail-oriented, organized, and self-motivated.
• Strong process execution skills in fast-paced, high-volume environments.
• Clear, professional communication with clients, medical providers, attorneys, and insurers.
• Ownership mindset with high standards for quality and accountability.
• Ability to work independently in a remote setting with strong time management skills.

Preferred Qualifications

• Not specified.

Compensation & Benefits

Compensation

• $60K - $73K

Benefits & Perks (full-time employees)

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• Home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• Local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Location

• Remote role based in the US.