Bilingual Spanish | California Personal Injury Pre-Litigation Case Manager

Overview

The organization is seeking a Pre-Litigation Associate to support case progress from intake through resolution in personal injury matters. This remote role is based in the US and focuses on driving pre-litigation cases through their early stages with accuracy, urgency, and care.

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Ensure treatment progression and monitor awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Spot and eliminate operational inefficiencies to drive speed and accuracy.
• Uphold high standards in documentation, file integrity, and communication.

Requirements

• 3+ years of experience in personal injury legal operations, case management, or insurance claims.
• Highly detail-oriented, organized, and self-motivated.
• Ability to execute processes effectively in fast-paced, high-volume environments.
• Clear, professional communication with clients, medical providers, attorneys, and insurers.
• Strong ownership mindset with high standards for quality and accountability.
• Comfortable working independently in a remote setting with strong time management skills.

Compensation & Benefits

Compensation Range: $60K - $73K

Benefits & perks for full-time employees include:

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• Home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• Local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Location

• Remote role based in the US.

Additional Information

• Resumes or expressions of interest submitted via email or social media messages are not accepted. Apply through the organization’s careers page.
• The recruiting process may use AI notetakers and other recording devices. With consent, interviews may be recorded and summarized into notes for internal use; recording is optional and declining will not affect candidacy.
• Equal opportunity employer committed to diversity and inclusion; no discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.