Case Administrator (Legal Services/Administrative Support)

Overview

This role involves providing administrative support for arbitration and mediation cases in accordance with established rules, procedures, and applicable law. It is suited for individuals pursuing a legal career who demonstrate professionalism, strong client service, communication skills, and problem-solving abilities. The position is remote, requiring residence within a 125-mile radius of the assigned office.

Starting annual salary ranges vary by location and include quarterly incentive opportunities:

• San Antonio, TX | Charlotte, NC | Miami, FL: $49,500 - $52,000
• Atlanta, GA | Buffalo, NY | Dallas, TX: $52,000 - $55,500
• Johnston, RI | Houston, TX | Minneapolis, MN: $53,000 - $56,500
• New York, NY: $62,000 - $65,500
• Chicago, IL | Voorhees, NJ: $55,000 - $59,000
• Boston, MA | Washington D.C. | Piscataway, NJ: $58,000 - $61,500

Eligible employees participate in a comprehensive benefits program including medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with company match, discounted pet insurance, and paid time off.

Responsibilities

• Administer arbitration and mediation cases, communicating regularly with parties, representatives, arbitrators, and mediators via telephone, email, video conferencing, and letters.
• Apply rules and procedures for case administration, including fee and billing policies, interpreting and determining their application.
• Maintain and update case files, records, and documents using an online case management system.
• Ensure confidentiality of case information and adhere to information security and data privacy policies.
• Coordinate and administer conference calls and video conferences.
• Apply correct fee schedules; calculate and allocate billings and cancellations accurately; explain fee calculations and billing processes to customers.
• Prepare and send electronic and written communications to parties, attorneys, arbitrators, and mediators.
• Identify case management issues proactively and inform management; take appropriate action to resolve issues.
• Respond promptly and courteously to inquiries from clients, representatives, and panelists.
• Assist management in educating clients and representatives on alternative dispute resolution processes.
• Provide feedback to management regarding interactions with arbitrators and mediators.
• Maintain regular, reliable, and predictable attendance.
• Attend on-site and in-person meetings and training sessions as required.

Education and Experience

• Associate's degree in business or related discipline.
• Three years of relevant work experience such as customer service, case administration, or legal environment.
• Equivalent combinations of education and experience will be considered.

Knowledge, Skills, and Abilities

• Proficient in reading and interpreting legal files, business correspondence, and procedure manuals.
• Strong written communication skills for reports and correspondence.
• Effective verbal communication skills with diverse stakeholders including customers, attorneys, arbitrators, mediators, and colleagues.
• Intermediate proficiency with Microsoft Outlook, Word, and web-based case management systems.
• Intermediate proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis tools.
• Experienced in data management, capable of organizing and maintaining large datasets accurately and efficiently.
• Ability to maintain composure and professionalism in challenging situations or when dealing with difficult individuals.

Equal Opportunity Statement

The employer is an equal opportunity organization and considers all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or veteran status in accordance with applicable federal, state, and local laws.