Case Manager - Personal Injury (Remote) | Honduras

Overview

Full-Time Contractor position with remote work.

This role supports a U.S. personal injury law firm in a structured, outcomes-focused environment. You will manage an assigned pre-litigation personal injury caseload from intake through settlement or transfer to litigation, serving as the central coordination point between injured clients, medical providers, insurance adjusters, demand writers, and supervising attorneys.

Responsibilities

• Own an assigned portfolio of personal injury cases from intake through demand, settlement, or transfer to litigation.
• Keep clients consistently informed about case status, medical treatment, upcoming steps, and outstanding requirements.
• Coordinate medical treatment, referrals, appointments, and follow-ups to keep clients on track with their care.
• Request, obtain, review, and organize medical records, billing statements, and other supporting case documentation.
• Communicate directly with insurance adjusters regarding claim status, liability, coverage, documentation, and settlement progress.
• Monitor treatment timelines, case milestones, deadlines, missing records, and outstanding documentation to prevent avoidable delays.
• Identify case issues, stalled treatment, liability concerns, or other risks early and escalate them to supervising attorneys when appropriate.
• Partner with demand writers to ensure files are complete, organized, and ready for demand preparation.
• Support settlement coordination by tracking outstanding balances, liens, documentation, and case closure requirements.
• Maintain complete, accurate, and well-organized case records within the firm’s case management system.

Requirements (Must-Have)

• 2–3+ years of relevant experience supporting U.S. plaintiff-side personal injury cases; hands-on case management experience strongly preferred.
• Demonstrated ability to manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.
• Experience communicating directly with injured clients, medical providers, and insurance adjusters.
• Strong written and verbal English communication skills, including professional and empathetic client communication.
• Strong organizational skills and the ability to manage multiple active cases, deadlines, documentation requirements, and competing priorities.
• Ability to work independently, maintain consistent follow-through, and recognize when an issue requires attorney involvement.
• High school diploma or equivalent required; relevant hands-on legal experience may substitute for additional formal education.
• Experience using Filevine, CASEpeer, SmartAdvocate, or a comparable legal case management platform.

Preferred Qualifications (Nice to Have)

• Experience supporting a California-based personal injury law firm, including familiarity with California claims, liability investigations, and settlement workflows.
• Associate's or bachelor's degree in Legal Studies, Paralegal Studies, or a related field.
• Experience preparing files for demand writers, including organizing medical records, bills, medical summaries, and supporting documentation.
• Experience managing a high-volume personal injury caseload.

Compensation & Benefits

• USD $1,400 - $1,600 / month

Location

• Remote

Schedule

• Monday–Friday, 8:30 AM–5:00 PM PST