Case Qualification Specialist, Georgia

Overview

This fully remote role supports end-to-end personal injury intake and case review for a nationally scaling personal injury firm. The position focuses on evaluating exception cases, advising on next steps, documenting case details in intake systems, and improving the intake process through review and feedback.

Responsibilities

• Review exception cases and analyze injuries, liability, and red flags
• Identify potential commercial vehicle involvement and catastrophic or high-value case potential
• Speak with prospective clients and families with empathy, asking appropriate follow-up questions
• Provide the managing attorney with a clear recommendation (sign, refer, or decline) along with your reasoning
• Document case information in Filevine and intake systems, and ensure signed cases are handed off cleanly
• Review intake calls and recommend improvements to agent training and the intake questionnaire
• Proactively follow up with escalated clients to resolve concerns, improve client satisfaction, and prevent client-initiated case withdrawals

Requirements

• 5 or more years of personal injury law experience
• Exceptional written and verbal communication, including comfort speaking with seriously injured clients and grieving families
• Strong critical thinking and attention to detail
• Consistent follow-through in a fast-moving environment

Preferred Qualifications

• Paralegal experience
• Candidate lives in GA, but not required
• Bilingual in Spanish

Compensation & Benefits

• Base salary: $60,000-$80,000, commensurate with experience
• Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • HSA
  • Life insurance
  • Disability coverage
  • Paid time off
  • Parental leave
• Compensation ranges vary by geography based on local market rates and cost of labor

Location

• Fully remote

Equal Opportunity Employer

The employer is an equal opportunity employer. Employment decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Additional Notices

• This is a full-time employee position; it is not open to independent contractor or consulting arrangements.
• Compensation is determined by the location where the work is performed and is subject to applicable local law.
• The employer may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates, including whether to advance a candidate in the application process. A human reviewer will review adverse decisions before finalization; AI does not make the final decision.