Case Qualification Specialist, New York

Overview

This role supports a fully remote, full-service personal injury practice, handling client intake and litigation workflows end to end—from prospective client communication through case handoff. The position involves reviewing case exception matters, evaluating injury and liability issues, recommending case disposition, and improving intake processes.

Responsibilities

• Review exception cases, including analyzing injuries, liability, and potential red flags.
• Identify possible commercial vehicle involvement and assess catastrophic or high-value case potential.
• Communicate with prospective clients and families with empathy, asking appropriate follow-up questions.
• Provide the managing attorney a clear recommendation to sign, refer, or decline, with reasoning.
• Document case information in Filevine and intake systems, and ensure clean handoffs for signed cases.
• Review intake calls and recommend improvements to agent training and the intake questionnaire.
• Proactively follow up with escalated clients to address concerns, improve client satisfaction, and help prevent client-initiated withdrawals.

Requirements

• 5 or more years of personal injury law experience.
• Experience evaluating and vetting construction accident and New York Labor Law cases, including assessing case viability, liability, and eligibility for representation.
• Exceptional written and verbal communication, including comfort speaking with seriously injured clients and grieving families.
• Strong critical thinking and attention to detail.
• Consistent follow-through in a fast-moving environment.

Preferred Qualifications

• Candidate lives in New York (not required).
• Paralegal experience.
• Bilingual in Spanish.

Compensation & Benefits

• Base Salary: $60,000-$80,000, commensurate with experience.
• Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • HSA
  • Life insurance
  • Disability coverage
  • Paid time off
  • Parental leave

Location

Fully remote.

Equal Opportunity Employer

Employment decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Additional Information

• This is a full-time employee position; independent contractor or consulting arrangements are not available.
• Compensation is determined by the location where the work is performed and is subject to applicable local law.
• The organization may use artificial intelligence (AI) and automated decision-making tools to assist with screening and evaluating candidates. Adverse decisions are reviewed by a human member of Talent Acquisition before being finalized.