Claims Advocate/Paralegal

Overview

This role supports case development for an organization’s Veterans Law practice. It is a task-oriented, independent position focused on researching claims, drafting legal documents, preparing assessments, and meeting internal and external deadlines.

Responsibilities

• Conduct research, review client files, and prepare assessments as directed concerning theories, strategy, and/or arguments in support of Agency clients’ cases.
• Draft development, claims, arguments, appeals, and motions for clients’ cases.
• Prioritize completion of core case work and assigned tasks; meet internal deadlines set by Senior Claims Advocates, Lead Advocates, and management.
• Ensure assignments are completed to meet external (i.e., VA) deadlines.
• Conduct interviews and promptly draft corresponding declarations with clients and third parties (e.g., client family members, friends, employers) in support of claims.
• Update the case management program files with all pertinent correspondence and information needed for reporting.
• Develop an understanding of pertinent case law for application in drafted claims, arguments, and appeals.
• Attend training sessions.
• Coordinate with other Claims Advocates, Client Advocates, Senior Claims Advocates, and Lead Advocates as necessary to accomplish workload objectives.
• Complete all additional training assigned by a supervisor.
• Assist with training of new Claims Advocates and Client Advocates as needed.

Requirements

• High School degree required; Bachelor’s degree or equivalent experience in a related field preferred.
• 2+ years of working experience or training preferred.
• Fluency in English; bilingual in Spanish is a plus.
• Demonstrated leadership skills.
• Excellent written and verbal communication skills; ability to communicate responsibly.
• Detail-oriented with the ability to prioritize tasks and meet deadlines.
• Ability to work well in a team-oriented environment.
• Proficiency with standard office equipment and software.
• Basic knowledge of Microsoft Office, Outlook, and Adobe Acrobat.
• Ability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, including a government background check, is required for this position.

Preferred Qualifications

• Relevant VA law experience (2+ years) may increase starting salary.

Compensation & Benefits

• Starting Salary: $43,775 per year. Relevant VA law experience (2+ years) may increase starting salary.
• Opportunities for skills development and commensurate salary advancement.
• Medical, Dental, and Vision coverage, including employer-paid medical insurance for employees.
• Gym membership reimbursement.
• 15 days of PTO (increasing with tenure) plus 12 paid company holidays in 2026.
• 401k matching.
• Paid Parental Leave.

Location & Schedule

• Work Schedule: Full-time position, Monday through Friday. Choose one of the following shifts:
  • 8:00–4:30 pm ET (30-minute lunch period)
  • 8:30–5:00 pm ET (30-minute lunch period)
• Work Location:
  • Onsite at Providence, RI Headquarters
  • Or remotely in: CO, CT, FL, GA, IL, LA, ME, MA, NJ, NC, OH, RI, SC, TX, UT, VA
  • Rhode Island employees may choose a hybrid schedule.
• Remote work requirements: Maintain a professional workspace and reliable internet (minimum 30 Mbps upload speed).
• Flexible scheduling may be available after six months, based on performance.

Application Materials & Hiring Process

• Resume
• Cover letter
• Transcript (if graduated in the last 3 years)

Later stages may include an assessment, internet speed test, and a reference check.

Equal Employment Opportunity

The employer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.