Client Advocate/Paralegal

Overview

A private, public-interest law firm focused on supporting disabled military veterans and their families is seeking a compassionate and empathetic Client Advocate. This full-time role involves providing high-quality service and support to clients who have been denied life, health, and disability benefits.

Responsibilities

• Serve as the primary point of contact for disabled veteran clients and their families within the Veterans Practice Group.
• Manage a high volume of client phone calls and email correspondence, providing timely status updates and answering questions.
• Use internal systems to retrieve case information and ensure accurate communication.
• Draft basic forms and written correspondence to clients and the Department of Veterans Affairs (VA).
• Maintain accurate and up-to-date case notes and client communications in the case management system.
• Attend training sessions as directed.
• Assist in training new Client Advocates or Paralegals as needed.

Requirements

• High school diploma required; Bachelor's degree or equivalent experience in a related field preferred.
• Experience in client services, customer support, or a related area is a plus.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Proven ability to conduct professional phone conversations and handle sensitive or confidential information.
• Strong judgment and decision-making skills.
• Detail-oriented with the ability to prioritize tasks and meet deadlines.
• Comfortable working independently and collaboratively.
• Proficiency in Microsoft Office, Outlook, and Adobe Acrobat.
• Fluency in English required; bilingual Spanish skills are a plus.
• Ability to obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, including passing a government background check.

Compensation & Benefits

• Starting annual salary: $43,775
• Medical, dental, and vision insurance options, including employer-paid medical insurance for the employee.
• Gym membership reimbursement.
• 15 days of paid time off (increasing over time) plus 12 paid company holidays in 2026.
• 401(k) matching.
• Paid parental leave.

Location & Work Schedule

• Position available onsite at the Providence, RI headquarters or remotely in the following states: CO, CT, FL, GA, IL, LA, ME, MA, NJ, NC, OH, RI, SC, TX, UT, VA.
• Full-time, Monday through Friday.
• Shift options: 8:00 AM–4:30 PM ET, 8:30 AM–5:00 PM ET, or 9:00 AM–5:30 PM ET, with a 30-minute lunch break.
• Remote work requires adherence to set working hours, a professional distraction-free environment, and reliable internet access with minimum 30 Mbps upload speeds.

Additional Information

• Later stages of the interview process include an assessment, internet speed test, and reference check.
• Equal employment opportunity employer committed to non-discrimination based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under applicable laws.