Client Experience Assistant Legal Project Manager

Overview

An established law firm is seeking a Client Experience Assistant Legal Project Manager to join their team in Seattle, Portland, San Francisco, or Los Angeles. This position offers full remote flexibility within reasonable commuting distance to any of these offices.

The Assistant Legal Project Manager supports client project teams by assisting with matter management, coordinating administrative and operational processes, and acting as a liaison between attorneys, staff, and various departments. The role focuses on improving client service delivery through reporting, technology tool maintenance, and knowledge management.

Responsibilities

• Support attorneys and staff on high-volume matters to meet deadlines and client expectations.
• Assist with implementing processes, technologies, and tools to enhance efficiency.
• Develop and maintain knowledge management resources, templates, and reference guides.
• Collect and organize data for reporting on matter activity, staffing, and client needs.
• Utilize legal project management tools and other technology platforms.
• Provide onboarding support for new personnel on client projects.
• Coordinate with client teams and develop familiarity with relevant legal concepts and terminology.
• Assist in defining project scope, deliverables, and timelines alongside program leadership.
• Track matter activity, budgets, and project progress under project leads' guidance.
• Provide administrative and task management support to ensure accountability.
• Support process improvement rollouts and participate in attorney training sessions.
• Prepare materials and reports for performance tracking and client reporting.
• Coordinate updates to client-facing matter management sites and ensure data accuracy.
• Develop a basic understanding of law firm economics, billing, and matter types.
• Collect, organize, and analyze financial data for program leadership review.
• Track budgets, forecasts, and resource utilization, escalating issues as needed.
• Support preparation of financial performance and operational trend reports.
• Serve as a point of contact for internal stakeholders and assist with client inquiries.
• Coordinate communications between attorneys, staff, and client teams.
• Prepare agendas, take notes, and support follow-up for business review and client meetings.
• Assist in preparing client-facing reports, presentations, and deliverables.

Requirements

• GED or High School Diploma with 4+ years of experience in legal or professional services, OR
• Bachelor's Degree with 2+ years of experience in legal or professional services; Paralegal certificate preferred.
• Familiarity with project management principles and/or process improvement methodologies.
• Ability to manage multiple priorities with strong attention to detail.
• Strong organizational and problem-solving skills; ability to adapt quickly in changing environments.
• Excellent interpersonal and communication skills in English, both verbal and written.
• Experience working collaboratively in a fast-paced, service-oriented environment.
• Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint.
• Familiarity with analytics tools such as Power BI is preferred.
• Willingness to learn new technologies quickly and apply them effectively.
• Availability and willingness to work overtime as needed.

Compensation & Benefits

Washington State

• Salary range: $81,000 to $92,000 annually ($41.54 to $47.18 hourly), adjusted based on education, training, and experience.
• Eligibility for bonus, health insurance with optional HSA, long-term disability, dental and vision insurance.
• Telemedicine and virtual short-term counseling services.
• Life insurance, Healthcare and Dependent Care Flexible Spending Accounts.
• Subsidized backup care and caregiving resources.
• 401(k) retirement plan.
• Vacation (15 days/year), sick leave (11 days/year), and 11 paid holidays.
• Employee assistance program.
• Additional voluntary insurance programs including accident, life, disability, long-term care, and pet insurance.
• Commuter and transit benefits.

California (Los Angeles and San Francisco)

• Los Angeles salary range: $77,000 to $87,000 annually ($39.49 to $44.62 hourly).
• San Francisco salary range: $91,000 to $103,000 annually ($46.67 to $52.82 hourly).
• Salary adjusted based on experience and other job-related factors.
• Benefits similar to Washington State including bonus eligibility, health insurance, disability, dental, vision, telemedicine, life insurance, flexible spending accounts, backup care, 401(k), vacation, sick time, and employee assistance program.
• Additional voluntary insurance programs and commuter/transit benefits available.

Location

Positions are available in Seattle, Portland, San Francisco, or Los Angeles with the option to work fully remote within reasonable commuting distance to these offices.

This job description outlines the general nature and level of work performed by individuals in this position and is not exhaustive of all duties and responsibilities.