Copy of Sessional Ombudsman, Investment & Advice

Overview

This role involves serving as a Sessional Ombudsman, supporting fair and timely resolution of Investment and Advice (I&) disputes.

The I&A decision-making team handles complex complaints and works with regulatory, industry and consumer stakeholders to address key issues affecting the investment and advice sector.

Responsibilities

• Resolve complex complaints and contribute to fair, timely dispute resolution
• Collaborate with regulatory, industry and consumer stakeholders to address sector issues
• Support decision-making processes within the I&A team
• Explain complex concepts and decisions clearly to firms and complainants
• Provide coaching and mentoring to junior staff
• Manage a busy caseload while maintaining strong analytical judgement

Qualifications & Requirements

To be successful in this role, you will need:

• Legal expertise: Legal qualifications with senior executive experience
• Industry knowledge: Experience in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives
• Diverse background: Experience in tribunals, EDR schemes, regulatory agencies, related business entities, or private practice
• Analytical prowess: Strong analytical skills to manage complex issues and a busy caseload
• Communication excellence: High-level written and verbal skills to engage with the insurance sector and community
• Simplicity in complexity: Ability to explain complex concepts simply
• Decision explanation: Skills to verbally explain decisions to firms and complainants
• Coaching ability: Ability to coach and mentor junior staff
• Resilience and determination: Strong resilience and focus to handle challenges and public scrutiny
• Engagement skills: Excellent skills to build positive relationships

Preferred Qualifications

Knowledge in at least one of the following areas is required; expertise across multiple areas is highly desirable:

• Financial planners
• Stockbrokers
• Managed funds
• Timeshares
• Traditional trustees
• Cryptocurrency wallet providers
• Horse-racing syndicates

Position Details

• Board-appointed, fixed-term position: three years
• Work arrangement: flexibility to work remotely if it suits
• Engagement model: per-engagement basis, varying by availability (e.g., one day a week for several months, a few days per month, or longer-term arrangements)

Compensation & Benefits

• Hybrid working with flexible arrangements and modern offices designed for collaboration and wellbeing
• Access to specialist teams, resources, and ongoing support
• Recognition and accreditation (as listed by the employer):
  • BOSS Best Places to Work 2024 – credited for its culture, engagement and flexible working arrangements
  • Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards
  • Employer of Choice Public Sector and NFP – Australian HR Awards 2023
  • Bronze AWEI Accreditation 2024 – recognised for LGBTQ+ workplace inclusion
  • Accredited Family Friendly Workplace – supporting work-life balance and inclusivity

Location

• Based in Melbourne and Sydney CBD offices
• Team size noted: over 1,200 dedicated professionals

Additional Information

• Applications are encouraged even if you don’t meet every single criterion.
• The organization welcomes applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities.
• Accessibility support is available during the recruitment process (as requested).
• The employer is a 2025 Circle Back Initiative Employer and is committed to responding to every applicant.