Overview
This role involves providing hands-on legal support across multiple departments including Product/Tech, Data, Marketing, Sales/Advisor Operations, and an AI Governance Committee. The focus is on enabling the business to move quickly while ensuring compliance with regulatory requirements.
Responsibilities
- Provide practical, time-sensitive legal guidance for product launches, marketing campaigns, and contact-center workflows (web, chat, SMS, email, voice).
- Review consumer-facing disclosures and scripts to ensure clarity, accuracy, and alignment with an informational, non-medical advice posture.
- Advise on multi-state privacy requirements, including consumer health data regimes; manage data subject access requests (DSARs), data minimization, retention, and transparency.
- Draft and maintain playbooks for data sharing with partners and communities, ensuring purpose limitation and appropriate contractual protections.
- Counsel on telemarketing regulations including TCPA/TSR and state-specific overlays; support consent capture and management, revocation handling, do-not-call (DNC) list hygiene, caller-ID rules, and contact-window limits.
- Maintain call-recording guidance in collaboration with Operations, addressing one-party vs. all-party consent states, disclosures, and evidence standards.
- Apply generative AI policies and approval workflows to internal and customer-facing use cases, addressing disclosures, human handoff, data retention boundaries, and vendor terms.
- Identify issues related to bias, transparency, marketing claims, and training data use in AI; propose practical mitigations.
- Draft and negotiate commercial contracts, data processing agreements (DPAs), and technology/SaaS agreements with privacy, security, and data use protections.
- Build and maintain contract templates, fallback positions, and approval records.
- Manage pre-litigation demands, subpoenas, consumer complaints, and regulatory inquiries, coordinating with outside counsel as needed.
- Support private equity-style diligence requests, periodic audits, and board-level reporting.
- Maintain concise, usable policies and standard operating procedures (SOPs) related to privacy, outreach and telemarketing, call recording, data governance, advertising claims, and AI usage.
- Deliver targeted training on relevant policies.
- Monitor regulatory changes and update scripts, notices, contracts, and system controls accordingly.
Success Metrics (6–12 Months)
- Timely legal review of launches and campaigns with clear guidance; consumer disclosures are consistent and easy to understand.
- High confidence in verifiable consent and revocation handling; improvements in DNC and complaint trends; consistent delivery of recorded-call disclosures.
- Documented and smoothly operating DSARs, retention, and partner-sharing practices.
- Contract templates and playbooks that reduce cycle time and improve deal quality.
- Concise and useful legal and compliance updates provided to executives and the board.
Requirements
- Juris Doctor (JD) degree and active U.S. bar membership.
- 2-3+ years of relevant experience in law firm and/or in-house roles handling privacy/data issues, telemarketing regulations (TCPA/TSR), advertising review, and commercial contracts.
- Familiarity with state-by-state nuances and call-recording rules.
- Strong drafting and negotiation skills for commercial contracting, SaaS/technology, marketing, and vendor agreements.
- Ability to translate legal requirements into workable processes in collaboration with Product, Data, Marketing, and Operations teams.
- Clear and effective written and verbal communication skills suitable for executive audiences.
- Proactive, action-oriented approach suitable for a private equity-backed environment.
Preferred Qualifications
- Certifications such as CIPP/US, CIPM, or similar.
- Familiarity with accessibility standards (WCAG).
- Experience in senior living, home care, or healthcare-adjacent services.
- Exposure to AI/ML governance, model risk/product risk reviews, or contact-center technology stacks.
- Experience supporting M&A diligence and integration.
Compensation & Benefits
- Base Salary: $175,000 - $200,000
- Bonus: 20% of annual earnings
- Benefits include:
- 401(k) plan with employer match
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
Location