Hotline Paralegal

Overview

The organization seeks an intake paralegal to staff a citywide legal-services intake hotline. This front-line role responds in real time to low-income individuals and families seeking legal assistance and works closely with supervising attorneys across multiple legal practice areas.

This is a fully remote position. Intake paralegals may also be asked to conduct off-site intake outside regular business hours.

Responsibilities

• Answer phones and respond to individuals seeking legal assistance.
• Conduct eligibility screenings and identify clients’ needs quickly and accurately.
• Enter client information into case management databases.
• Write case notes.
• Provide advice under the supervision of an attorney.
• Schedule appointments and send appointment letters and follow-up information to clients.
• Provide referrals to outside organizations and services.
• Work closely with supervising attorneys and other team members.

Requirements

• Excellent and consistent writing and interpersonal communication skills, especially the ability to interview clients and identify their needs quickly and accurately while listening with empathy and curiosity.
• Prompt and responsive communication habits.
• Strong organizational skills, particularly the ability to prioritize and follow through on tasks.
• Ability to thrive in a fast-paced, highly structured, high-volume work environment while maintaining quality standards.
• Consistent attention to detail and ability to follow written and oral directions.
• Strong computer skills, including experience with case management software, Word, and email, as well as comfort learning new programs.
• Motivation and enthusiasm for helping communities in need.
• Ability to work with people from a range of backgrounds, including low-income clients and staff.
• Ability to work independently and as part of a team using a solution-oriented approach.
• Track record of actively supporting diversity, equity, and inclusion, with an approach that values individuals and respects differences of race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability, and socioeconomic circumstance.
• Bilingual capacity in English and Spanish is required.

Application Requirements

• Cover letter
• Resume
• Two writing samples

Because fluency in Spanish is required, a language test will be administered. Please do not make telephone calls regarding this position.

Compensation & Benefits

• Salary range: $62,000—$108,315 USD
• Compensation is dependent on work history and experience.
• Employees are strongly encouraged to continue to receive and maintain up-to-date COVID vaccinations unless they are unable to for medical or religious reasons.
• Employees have opportunities for growth and professional development, including access to internal training opportunities and free CLEs.

Equal Employment Opportunity

The employer is an equal opportunity employer. People of color, women, people with disabilities, people over 40, and gay, lesbian, bisexual, and transgender people are strongly encouraged to apply.

Location

Fully remote.