Immigration Program Manager

Overview

This role involves managing and scaling Talent Mobility and Immigration programs within a high-growth, global organization. The position requires deep expertise in both U.S. and global immigration processes, strategic supplier relationship management, and the ability to leverage AI, automation, and analytics to optimize workflows and enhance employee experience.

Responsibilities

• Manage day-to-day and strategic relationships with immigration counsel and talent mobility vendors, including service level agreements (SLAs), performance reviews, escalation handling, and continuous improvement.
• Oversee end-to-end U.S. immigration operations, including visa sponsorship (H-1B, O-1, L-1, TN, F-1/OPT/STEM OPT), green card/PERM processes, work authorization maintenance, and compliance.
• Partner with external counsel and internal stakeholders to manage global immigration programs such as work permits, business visas, cross-border transfers, and in-country compliance.
• Provide guidance and partnership to embedded/on-site immigration vendor resources to ensure alignment with organizational priorities and timely resolution of cases.
• Collaborate with Recruiting, Legal, and other teams to advise on immigration strategies for hiring, workforce planning, and retention across U.S. and global markets.
• Ensure compliance with U.S. and global immigration laws, audits, reporting requirements, and vendor-managed case accuracy.
• Develop scalable immigration and mobility policies, manager/employee guidance, and self-service tools to increase clarity and adoption.
• Utilize AI, automation, and advanced analytics to predict bottlenecks, optimize workflows, automate repetitive tasks, enhance employee self-service tools, and generate actionable insights.
• Review and resolve exceptions across immigration and mobility cases, coordinating with vendors and internal stakeholders.
• Monitor vendor reporting and internal data for accuracy, identify trends, and provide insights to leadership.
• Stay current on U.S. and global immigration regulatory changes and advise stakeholders on impact and readiness.
• Develop and manage the immigration budget, including forecasting, monthly reviews, variance analysis, and financial adjustments.

Requirements

• BA/BS degree or equivalent experience in Immigration, Talent Mobility, Human Resources, or a related field.
• Minimum of 10 years of progressive experience in Talent Mobility with deep expertise in both U.S. and global immigration.
• Proven experience managing supplier and vendor relationships, including RFP processes, contract discussions, onboarding, performance management against SLAs/KPIs, issue resolution, feedback delivery, and oversight of onsite vendor resources.
• Advanced knowledge of the U.S. immigration lifecycle, including non-immigrant visas (H-1B, O-1, L-1, TN), employment-based green cards (PERM, I-140, Adjustment of Status), and compliance obligations.
• Knowledge of global immigration frameworks, including work authorization processes, country-specific visa requirements, and compliance considerations.
• Experience leveraging AI, automation, and analytics tools to improve process efficiency, decision-making, and employee experience.
• Familiarity with immigration/mobility case management platforms, HRIS systems (e.g., Workday), and ticketing systems (e.g., Salesforce).
• Strong critical thinking and judgment skills to handle complex and ambiguous cases.
• Data analysis and reporting expertise to monitor vendor performance, identify gaps, and recommend solutions.
• Ability to manage competing priorities across multiple initiatives.
• Proven project management skills from conception to execution.
• Strong written and verbal communication skills with the ability to advise and influence senior stakeholders across functions without direct authority.

Preferred Qualifications

• Experience supporting immigration audits (DOL, USCIS, or international compliance reviews).
• Experience designing predictive analytics dashboards or automated workflows for talent mobility or immigration programs.

Compensation & Benefits

Compensation details are competitive and commensurate with experience. Benefits include comprehensive health coverage, retirement plans, and opportunities for professional development.

Location

This role supports global operations and requires collaboration across multiple regions. Specific location details and remote work options will be discussed during the hiring process.