K&I Premium Services Business Analyst

Overview

The organization is seeking an experienced Business Analyst to join the Knowledge & Innovation (K&I) Premium Services team, focused on supporting client programs. This role provides program expertise tailored to assigned client programs with the goal of improving client and shareholder satisfaction. The Business Analyst partners with key stakeholders to identify, define, and document business and functional requirements for new and existing client programs and projects.

This position supports successful program and project outcomes by leveraging technology and automation to improve efficiencies for legal teams. Serving as a subject matter expert for assigned K&I initiatives, the Business Analyst collaborates with internal teams as well as internal and external stakeholders, including external vendors.

Responsibilities

Program Efficiency and Enhancement

• Analyze existing program workflows and processes to identify inefficiencies and areas for improvement.
• Develop and implement strategies to streamline program operations and optimize resource allocation.
• Integrate automation tools and technologies to enhance program delivery efficiency and reduce manual tasks.
• Conduct regular assessments and performance evaluations to measure the effectiveness of enhancements and identify further optimization opportunities.
• Collaborate with stakeholders to prioritize enhancements based on their impact on program efficiency and effectiveness.
• Provide training and support to team members on new processes and tools implemented to enhance program efficiency.
• Continuously monitor and adapt program processes in response to changing requirements and evolving best practices.
• Establish and maintain documentation of program enhancements, processes, and best practices for consistency and knowledge transfer within the team.
• Proactively identify and address potential bottlenecks or challenges that may impede program efficiency.

Business Analysis and Program Services

• Gather, define, document, and manage detailed requirements for client programs within the K&I Premium Services team, emphasizing process improvement and efficiency gains.
• Lead the development and management of critical program artifacts, including comprehensive documentation of program services, automation workflows, and integration requirements with existing or new technologies.
• Research and evaluate potential technical integrations and automation solutions aligned with program objectives.
• Serve as the primary point of contact and subject matter expert for assigned client programs, providing insights and guidance on leveraging technology and automation to streamline processes and improve service delivery.

Content and Data Management

• Consult with shareholders, clients, and firm resources to automate, update, or add content and/or data tailored to client program needs, emphasizing efficiency and scalability.
• Research and brainstorm solutions for content and data, including reviewing automation and process improvement opportunities.
• Analyze and reconcile disparate data sets, identifying inconsistencies and applying data cleaning techniques to prepare information for downstream use.
• Implement robust data management practices to ensure accurate collection, storage, and utilization of program-related data.
• Enable informed decision-making and comprehensive reporting on program metrics, performance, and outcomes.

Requirements

Specific Experience

• Four-year college/university degree or equivalent experience
• 3+ years working in professional services or in a program management role
• Knowledge Management experience preferred, but not required
• Experience with process mapping and workflows

Technical Experience

• Proficient in Microsoft applications, including Teams
• Intermediate to advanced skills in Excel
• Experience with/knowledge of Smartsheet, iManage, and other systems commonly used in law firms strongly preferred
• Exceptional computer/technical skills with a demonstrated aptitude for learning new technologies quickly
• Proficiency in technology and automation solutions is necessary for implementing technical integrations aligned with program objectives

General

• Analytical: excellent critical thinking, organizational, analytical, problem-solving, and technical skills; able to manage/coordinate multiple work streams simultaneously
• Research skills: gathers data, analyzes information, and recommends solutions
• Effective communication: actively listens, seeks clarification when needed, responds to inquiries quickly and professionally; writes clearly and informatively; edits work for errors
• Client service: high responsiveness; able to respond quickly and effectively to questions and requests from all levels, internally and externally
• Independent and collaborative: ability to work independently and as part of a cross-functional team; self-starter with appropriate daily initiative; self-motivated and able to work with minimal supervision
• Attention to detail: ability to pay close attention to detail, occasionally for prolonged periods of time, and under restrictive deadlines
• Proactive: takes independent actions and reasonable risks; asks for and offers help when needed
• Dependable: follows instructions and responds to management direction; willing to commit to additional hours when necessary to reach firm objectives
• Responsible: good steward of the firm’s systems, data, and information; maintains confidentiality; embraces diversity and inclusion of thought

Compensation & Benefits

Wage Transparency (Remote)

The pay range for this remote position varies by location. Actual compensation is contingent on relevant experience, education, skills, and other job-related factors as permitted by law. This role is eligible for performance-based bonuses and the benefits described below.

The organization is a multi-state employer; pay ranges reflect compensation for the specific location identified.

• California: Pay range $77,126 - $124,353
• Colorado: Pay range $81,952 - $112,684
• Connecticut: Pay range $81,952 - $118,290
• Hawaii: Pay range $90,438 - $124,353
• Illinois: Pay range $86,029 - $118,290
• Jersey City, New Jersey: Pay range $90,438 - $124,353
• Maryland: Pay range $77,126 - $112,684
• Massachusetts: Pay range $90,438 - $124,353
• Minnesota: Pay range $77,126 - $106,049
• Nevada: Pay range $74,714 - $102,731
• New Jersey: Pay range $90,438 - $124,353
• New York City, New York: Pay range $90,438 - $124,353
• New York State: Pay range $74,714 - $124,353
• Ohio: Pay range $74,714 - $102,731
• Rhode Island: Pay range $74,714 - $102,731
• Washington, D.C.: Pay range $86,029 - $118,290
• Washington: Pay range $86,029 - $118,290

Benefits

• Paid Time Off
• Paid Sick Leave
• 401(k) matching program
• Profit Sharing
• Paid Holidays
• Paid Parental Leave
• Affordable Health and Life Insurance including Dental & Vision coverage
• Health Savings Account / Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
• Tuition Reimbursement
• Employee Assistance Program

Location

Remote position. Pay ranges vary by location; listed ranges apply to the specific location identified.