Legal Case Manager - Lemon Law

Overview

This role supports the coordination of client cases in a fully remote environment. The Case Manager serves as a primary point of contact for clients, helps guide cases through their lifecycle, and ensures documentation and deadlines are handled accurately and efficiently.

Responsibilities

• Serve as the primary point of contact for clients, providing professional and timely updates via phone and email.
• Guide clients through each stage of their case by explaining processes clearly and maintaining strong communication.
• Conduct case reviews to ensure eligibility and confirm that all necessary information and documentation have been obtained.
• Organize and maintain case files, ensuring all client information and legal documents are accurate, complete, and up-to-date.
• Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
• Negotiate client settlements to maximize client recovery and attorney’s fees to help ensure client fees are funded in settlements.
• Draft, prepare, and assist in filing legal documents to support attorneys and streamline case handling.
• Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.

Requirements

• Previous case management experience preferred.
• Experience in a law firm and/or paralegal or legal assistant role is a strong advantage.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple cases simultaneously, prioritize competing deadlines, and follow through on tasks.
• Comfortable using digital case management systems, online documentation tools, and remote communication platforms.
• Ability to work independently, exercise sound judgment, and collaborate with a distributed team.
• Professional, empathetic approach and commitment to delivering an excellent client experience.

Preferred Qualifications

• Paralegal, legal assistant, or law firm experience.

Compensation & Benefits

• Earn $22–24/hour (pay based on skills and experience) for a full-time, 40-hour workweek.
• Performance-based bonuses.
• Health, dental, and vision insurance.
• 7 Paid time off (PTO) days plus 7 paid holidays.

Location

Fully remote; open only to candidates residing in Florida.