Legal Operations Specialist and Paralegal

Overview

This role involves supporting legal operations with a focus on technology-enabled systems including Contract Lifecycle Management (Conga Contracts, migrating to Contracts for Salesforce), e-signature (DocuSign), and legal matter management (Jira). The Legal Operations Specialist will provide user support, training, and assist with corporate compliance, filings, research, and special projects. This position reports to the Senior Legal Operations Manager and supports various organizational products and services.

Responsibilities

Legal Operations and System Administration

• Administer legal operations systems such as Conga Contracts, Contracts for Salesforce (CFS), Jira, DocuSign, and others as needed.
• Manage user accounts, provide training and troubleshooting, and communicate system updates.
• Maintain template documents, clause libraries, dashboards, reports, and other system components.

Project Management and System Onboarding

• Manage onboarding of users, departments, or subgroups to Conga for Salesforce.
• Reconfigure workflows for existing CFS users to meet evolving needs.
• Coordinate with Legal, Business Systems, and stakeholders to plan phases, priorities, and scheduling for system reconfiguration and implementation.
• Execute data migration activities including requirements gathering, data cleanup, and preparation.

Documentation, Training, and Support

• Update and conduct training sessions using diverse methods to support user adoption.
• Create and update user manuals and training videos.
• Oversee and respond to user support requests.
• Document and implement new policies and processes related to legal systems.
• Provide timely support via a dedicated Slack channel for CFS and Conga Contracts users.

Corporate Filings

• Draft and coordinate Secretary of State corporate filings to maintain good standing.

Requirements

• Minimum of four years of relevant experience with Conga Contracts for Salesforce CLM.
• Strong analytical skills to identify problems, collect data, and develop conclusions.
• Excellent organizational skills with the ability to prioritize, meet deadlines, and respond effectively to inquiries.
• Ability to resolve problems independently and analyze information skillfully.
• Effective communication skills to collaborate with various units and support legal functions.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel) and Google Suite (Docs, Sheets, Slides).
• Willingness to travel occasionally (less than 10%), primarily to Michigan and New York offices.
• Must be authorized to work in the United States without sponsorship.

Compensation and Benefits

• Starting salary range: $75,000–$90,000 per year, depending on knowledge, skills, and experience.
• Benefits package includes medical, dental, and vision plans.
• Employer-paid 10% retirement contribution.
• Paid parental and caregiver leave.
• 22 days of paid time off, 11 paid holidays, and up to 12 sick days.
• Wellness benefits and other programs.

Location

Employees are distributed across the continental United States. Candidates must be able to work and reside within the continental U.S. Occasional travel to Michigan and New York offices may be required.