This role applies legal, regulatory, compliance, and financial services product expertise to support the design, maintenance, testing, and delivery of compliant Compliance Solutions products and solutions. Responsibilities include researching and interpreting federal and state legal and regulatory requirements, translating those requirements into product functionality and business rules, and helping ensure products create legally enforceable instruments and support compliant use by banks, credit unions, fintechs, and other financial services clients.
Ensure Compliance Solutions content complies with federal laws and regulations, other governing authority requirements, and industry best practices, and that it creates enforceable legal instruments.
Research, analyze, and interpret applicable federal and state statutes, regulations, agency guidance, case law, enforcement trends, and industry best practices impacting Compliance Solutions products.
Monitor legal and regulatory developments and assess their impact on product content, legal instruments, disclosures, business rules, calculations, data fields, workflows, documentation, and client-facing functionality.
Perform thorough and timely analysis of Research Engine pings and accurately identify required changes to products and solutions.
Monitor quality of Research Engine pings and identify and suggest improvements to the Team Lead to ensure applicable legal and regulatory requirements are covered.
Assess market demand and competitive products and proactively suggest product changes and new opportunities.
Analyze priority of identified changes and communicate proposed change and priority to the Team Lead.
Ensure products and solutions meet or exceed the wants and needs of current and prospective clients and business partners.
Review and analyze applicable federal and state statutes, regulations, and other resources; effectively communicate with clients, internal staff, and business partners on legal, regulatory, industry best practices, and other product questions/issues.
Identify, analyze, and implement changes to existing products and content; identify new products and content to increase diversification and profitability for Compliance Solutions.
Review and respond to logged issues (e.g., IRs) and pending requests for changes in a timely manner.
Evaluate feasibility and define business case new product functionality prior to initiating a product change.
Understand and analyze how the business partner’s integration method relates to requested changes and product updates.
Analyze product-related information from functional groups, business partners and clients, competitive offerings, and emerging industry trends.
Create and deliver products that exceed industry core competencies by creating, supporting, and advancing industry best practices.
Participate in discussions with clients, internal staff, and business partners to understand the ramifications associated with each request for change.
Assist in defining product functionality (language, data, and software functionality), product/release documentation, and business rules required by the market.
Draft clear and concise written product requirements describing required functionality and content.
Define the full scope of changes or product updates to ensure requirements are complete and timely.
Identify product requirement issues (e.g., open issues, blockers) requiring resolution from, or impacting other functional groups; escalate critical issues related to product requirements.
Identify impacted product components and specify required changes for each.
Identify all transaction scenarios where product updates apply and ensure coverage in written requirements.
Create accurate required product documentation (e.g., change records) for internal and external users.
Complete required information in the product requirements template in a timely manner.
Address product requirements modifications arising from quality control tests and transaction analysis.
Assist in identifying, creating, and maintaining required data (structure and metadata) to drive compliant, warranted product functionality.
Understand how data is used within assigned subject or product and its effect on related transactions.
Create and maintain data and associated metadata (e.g., labels, short help, long help, mapping path) for assigned product requirements, adhering to data management conventions/protocol and required processes.
Analyze data usage and identify data conflicts within or across product libraries and/or inappropriate use across products.
Collaborate in resolving data conflicts identified during product implementation and testing.
Conduct product testing and review to evaluate changes and confirm development work conforms to defined requirements.
Collaborate with the quality control team to identify required product test case scenarios.
Identify product-specific scenarios to include in use cases and ensure correct results.
Validate product development/change implementation for conformance to requirements, identifying any breaks in outcomes or product behavior (e.g., incorrect functionality or inappropriate format).
Assist in troubleshooting issues raised by clients or other functional groups, including determining gravity/risk exposure of a script or software limitation.
Conduct transaction testing for all assigned product changes and updates.
Support internal and external inquiries about assigned subject matters.
Review and address logged and pending change requests regularly and in a timely, professional manner.
Draft communications demonstrating understanding of the issue, solution, and how decisions impact the product.
Manage assigned IRs and inform staff or clients, where appropriate, on the status of outstanding issues—even while still under research.
Create accurate and informative product change documentation for external users.
Proactively educate internal staff and current and prospective business partners and clients on product design, upcoming changes, and industry trends.
Collaborate with internal teams to create product documentation as needed.
Collaborate to develop subject matter training for internal and external users.
Proactively inform internal staff regarding legal and regulatory changes, industry trends, and information that may drive product design changes.
Provide content for the Community Lounge, Compliance Solutions quarterly newsletter, and other publications demonstrating product/subject matter expertise.
Participate in product team initiatives and special projects as needed.
Create, manage, and execute project plans aligned with project objectives and milestones.
Note: Duties are not limited to the items listed above; other duties may be assigned.
Compensation may vary based on job level, geographic work location, position incentive plan, and exemption status. In addition to base pay, the position may be eligible for an annual incentive (bonus) plan.
Benefits available to eligible employees may include:
Compensation may vary based on geographic work location. (No additional location details provided.)
If you need application or interview process accommodations, request support from the accessibility department.