Litigation and Risk Paralegal

Overview

The Legal Department is seeking a Litigation and Risk Paralegal to serve as the team’s sole paralegal. This role will have primary responsibility for investigating and responding to escalated pre-litigation disputes and will support ongoing litigation and intellectual property matters. The position is fully remote and reports to the SVP, Associate General Counsel.

Responsibilities

Pre-Litigation Disputes and Regulatory Inquiries

• Investigate and draft responses to escalated consumer complaints, including complaints filed with state attorneys general and complaints escalated to a consumer’s counsel.
• Investigate and draft responses to regulatory inquiries, including letters from state departments of labor and construction boards.
• Draft, maintain, and manage templates for escalated dispute letters.
• Develop and maintain processes and policies for managing escalated disputes in partnership with in-house counsel and the broader Legal team.
• Maintain electronic records of pre-litigation disputes and regulatory matters within the matter management system.

Litigation Matters

• Assist with fact investigation supporting ongoing litigation and intellectual property issues.
• Prepare and maintain electronic data for document production in litigation.
• Maintain electronic records of ongoing litigation within the matter management system.

Requirements and Qualifications

• Bachelor’s degree from a four-year college or university, paralegal certification, or an equivalent combination of education and work experience.
• 7+ years’ experience as a paralegal supporting litigation or dispute resolution required.
• Working knowledge of state and federal litigation procedure.
• Working knowledge of standard contractual language, including terms and conditions.
• Prior experience working in-house and/or at a law firm preferred.
• Ability to communicate with cross-functional management in concise, easily understood terms.
• Ability to handle confidential data with appropriate discretion.
• Curiosity and willingness to learn and incorporate AI tools into daily legal work, such as using AI-assisted research, document review, or drafting tools to improve efficiency and accuracy.
• Strong organizational skills and a demonstrated ability to manage and meet reporting deadlines with quality, speed, and accuracy.
• Strong work ethic and sense of accountability and integrity.
• Solid customer service focus and ability to work independently and collaboratively with diverse teams across the organization.
• Self-starter with a demonstrated ability to proactively identify issues, independently resolve problems, and drive projects to completion.
• Creative problem solver who is comfortable embracing and adopting new technology to make work more efficient and effective.

Compensation and Benefits

• Base salary band of $75,000 - $120,000, commensurate with experience and performance. Compensation may vary based on factors such as geographic location.
• Eligibility for a competitive year-end performance bonus and equity package.
• Full medical, dental, and vision package.
• Flexible vacation policy.
• Pet discount plans.
• Retirement plan with company match (401K).

Location

• Fully remote.