Litigation Operations Manager

Overview

This role provides operational leadership for the litigation function across all active states. Serving as the primary implementation layer between firm leadership and state-level litigation teams, the Litigation Operations Manager oversees, trains, and holds Litigation Team Leads accountable to ensure consistent case management from litigation through trial.

The organization is fully remote.

Responsibilities

Team Lead Oversight & Development

• Directly supervise Litigation Team Leads across all active states (FL, GA, MS, AZ, LA, NY, TN, IL)
• Implement onboarding and ongoing training programs for Team Leads, ensuring mastery of firm SOPs, Filevine workflows, phase movement standards, and performance expectations
• Conduct regular one-on-ones and performance reviews with Team Leads to identify gaps, address concerns, and drive professional development
• Serve as the primary escalation point for Team Leads on case-level operational issues
• Identify and develop high-performing paralegals and litigation staff for Team Lead succession

Litigation Operations Implementation

• Implement and enforce firm-wide litigation SOPs across all states, adapting for state-specific court rules and procedural requirements
• Monitor compliance with phase timing benchmarks from filing through trial; escalate bottlenecks to the Regional Operations team
• Oversee daily operational workflows including task management, deadline tracking, court filing compliance, and case phase movement
• Partner with Team Leads to ensure caseload assignments are balanced against capacity and case complexity
• Coordinate cross-state operational initiatives, ensuring consistent execution regardless of jurisdiction

Training & Standards

• Design and deliver litigation-specific training for Team Leads and litigation staff on Filevine, case management protocols, court procedures, and SOL compliance
• Maintain and update litigation SOPs, playbooks, and reference materials as court rules, firm processes, or case management systems evolve
• Facilitate regular Team Lead meetings to share best practices, surface operational challenges, and reinforce firm standards
• Support the rollout of new tools, systems, and workflows, ensuring Team Leads are trained and held accountable to adoption

Data & Reporting

• Monitor litigation performance metrics across states using Filevine and BigQuery dashboards
• Prepare regular operational reports for Law Firm Operations on phase velocity, caseload health, task completion rates, and Team Lead performance
• Identify trends and anomalies in case data and initiate corrective action at the Team Lead level before issues escalate

Requirements

• 5+ years of experience in personal injury litigation operations, legal operations management, or a senior paralegal leadership role
• Prior experience supervising or training litigation staff across multiple offices or jurisdictions strongly preferred
• Deep familiarity with litigation case management platforms; Filevine experience a plus
• Strong working knowledge of personal injury litigation workflows—from filing through trial—across multiple states
• Demonstrated ability to implement SOPs, hold teams accountable to standards, and drive performance through others
• Comfortable working with data and performance metrics; ability to read dashboards and translate findings into operational action
• Excellent written and verbal communication skills; able to work effectively with attorneys, paralegals, and firm leadership

Preferred Qualifications

• Prior experience supervising or training litigation staff across multiple offices or jurisdictions
• Filevine experience

Compensation & Benefits

• Base Salary: $105,000 - $125,000, commensurate with experience
• Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • HSA
  • Life insurance
  • Disability coverage
  • Paid time off
  • Parental leave

Location

• Fully remote team
• Oversight responsibilities span active states: FL, GA, MS, AZ, LA, NY, TN, IL

Equal Opportunity Employer

The organization is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

AI and Automated Decision-Making Notice

Artificial intelligence (AI) and automated decision-making tools may be used to assist in screening and evaluating candidates for employment positions, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics—such as work experience, education, and skills relevant to the position described in the job posting—based on information provided in application materials (e.g., resume, application responses, and other submitted materials, if any). All adverse decisions affecting candidacy are reviewed by a human member of the Talent Acquisition team before being finalized. AI does not make the final decision.