Manager, Legal | Claims & Litigation

Overview

This role supports the Professional Practice Group (PPG) Risk and Legal team within the Office of General Counsel as a central point of coordination for:

• Client service issues
• Third-party subpoenas and requests for document production
• Insurance reporting

The Manager, Legal | Claims & Litigation oversees the end-to-end claims management process and provides paralegal support to the Office of General Counsel. The position drives consistent, compliant claim resolution across multiple practice groups and coordinates with legal, service line Partners, insurance, finance, and outside counsel to contain costs, manage risk, and protect organizational exposure.

Responsibilities

Claims Management and Coordination

• Drive consistent, compliant claim resolution across multiple practice groups within the PPG structure.
• Engage outside counsel when needed and ensure partners are appropriately involved in the claims process.
• Log and maintain all matters in Legisway to track open legal matters and ensure accurate record-keeping.
• Manage matter management phone calls and coordinate communications among stakeholders.
• Manage reporting to insurance carriers, including timely submission of claims and status updates.
• Schedule routine open matters status calls for legal review with Chief Risk Officers.
• Maintain reports and track spending on claims, providing regular updates to leadership.
• Identify areas of risk based on recurring client issues and escalate to the Chief Risk Officer.
• Manage the litigation process associated with client service issues from intake through resolution.
• Ensure compliance with state and federal regulations, statutory filing requirements, privacy laws, and internal controls.
• Monitor and address client service issues across practice groups to ensure timely and compliant resolution.
• Ensure litigation hold letters are issued promptly and manage the litigation hold process in coordination with in-house and outside counsel.

Paralegal and Legal Support

• Summarize cases and prepare reports for attorneys.
• Conduct research and investigate facts relevant to claims and legal matters.
• Communicate with internal clients to gather information, provide updates, and maintain confidentiality.
• Serve as a point of contact for practice groups on claims-related inquiries and status updates.
• Organize, index, and archive documents related to completed and ongoing cases to ensure easy retrieval of pleadings, motions, correspondence, and records.
• Draft legal documents, including:
  • Settlement and release agreements
  • Litigation hold notices
  • Authorizations for release of records in third-party subpoena cases
  • Responses to requests for records under IRS Code 7216

Third-Party Subpoena Process

• Assist Associate General Counsel in the firm’s third-party subpoena process.
• Assist in-house and outside counsel with litigation holds and pulling requested records.
• Coordinate with IT and service lines for data collection and preservation.
• Handle interrogatories, requests for production, and subpoenas, coordinating evidence collection with counsel, custodians, and vendors, including document collection, review, and production.

Requirements

• Certification or associate's degree in paralegal studies (bachelor's degree preferred).
• 5–7 years of experience in a paralegal role, preferably in a professional services, corporate legal, or risk management environment.
• Investigative mindset with strong research and analytical skills.
• Working knowledge of legal database software, including matter management platforms (e.g., Legisway).
• Knowledge of litigation procedures, claims management processes, and regulatory compliance requirements.
• Experience preparing legal reports, case summaries, and legal memoranda.
• Excellent written and verbal communication skills.
• Excellent time management skills, including working under pressure and meeting tight deadlines.
• Ability to manage multiple concurrent matters across practice groups independently.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).

Preferred Qualifications

• Familiarity with insurance reporting processes and third-party subpoena procedures.

Compensation & Benefits

Salary

• $94,000 - $186,100 a year

Benefits (Full-time)

• Medical, Dental, and Vision Insurance on the first day of employment
• Flexible Spending Account and Dependent Care Account
• 401k with Profit Sharing
• 9+ holidays and discretionary time off structure
• Parental Leave for both primary and secondary caregivers
• Tuition Assistance Program and CPA support program with cash incentive upon completion
• Discretionary incentive compensation based on firm, group, and individual performance
• Incentive compensation related to origination of new client sales
• Top rated wellness program
• Flexible working environment including remote and hybrid options

Location

• The employer operates 40 U.S. office locations and additional international locations.