Manager, Legal Technology & Operations

Overview

The organization is seeking a Manager, Legal Technology & Operations to lead the strategy and execution of technology and operational initiatives supporting the legal department and broader business functions. This role combines strategic planning, technology leadership, and cross-functional collaboration across procurement, accounting, HR, sales, deal desk, IT, engineering, and enterprise systems. The focus is on driving automation, cost savings, and scalable processes to support growth.

Responsibilities

• Lead strategic planning and execution of legal and business operations initiatives, emphasizing automation of legal processes at scale, including Go-To-Market strategies, CPQ implementations and enhancements, and support for new ad formats and retailer engagements.
• Design and deploy efficient, customer-centric operational methods within Contract Lifecycle Management (CLM) systems, ensuring collaboration across procurement, accounting, HR, sales, deal desk, IT, engineering, and enterprise systems.
• Identify and evaluate emerging legal technology tools and trends; lead implementation and ongoing optimization of legal technology systems; resolve technical issues impacting operations.
• Implement procurement practices that generate cost savings in contracting and review processes, including integrations with Oracle, Zip, Salesforce, Workday, and merging P2P with contract review workflows.
• Manage the eBilling system and ensure adherence to Billing Guidelines; participate in RFPs and law firm evaluations to increase accountability and cost savings within the legal department.
• Facilitate effective internal communication and advocate for adoption of innovative processes to promote a transparent organizational culture.

Minimum Qualifications

• 5+ years of experience in legal operations, strategy & operations, or related fields with demonstrated experience managing technology systems and cross-functional programs.
• Proven success leading at least two end-to-end technology implementations with deep systems integrations (e.g., Ironclad, Zip, Salesforce, CPQ, Oracle, Workday).
• Strong analytical and project management skills capable of managing multiple complex initiatives simultaneously in a fast-paced environment.
• Excellent communication and stakeholder management skills with experience collaborating across legal, finance, IT, and business teams.

Preferred Qualifications

• Experience in a high-growth tech company or similarly dynamic environment, building and scaling operations.
• Prior management experience, including team leadership or direct people management.
• Familiarity with Go-To-Market operations, deal desk workflows, or sales process infrastructure.
• Experience conducting vendor RFPs, law firm evaluations, or managing external legal spend.
• Ability to identify automation opportunities and lead change management efforts to drive organizational adoption of new processes.
• Interest in leveraging emerging technology, including AI-powered tools, to enhance legal and business operations.

Compensation & Benefits

• This is a remote role with compensation dependent on the candidate's permanent work location.
• Base pay range for Canadian candidates: $122,000–$128,500 CAD.
• Eligible for new hire equity grants and annual refresh grants.
• The organization offers highly competitive compensation and benefits tailored to each employee's location.

Location

• Remote position.
• Currently hiring only in the Canadian provinces of Ontario, Alberta, British Columbia, and Nova Scotia.