Manager, Scaled Contract Management

Overview

This role involves leading and developing a high-volume Contract Management team that supports scaled customers with billing and contract inquiries. The position focuses on operational excellence, process improvement through automation, and strengthening cross-functional partnerships in a fast-paced environment.

Responsibilities

• Lead and develop a team of Contract Managers handling billing and contract inquiries for a large customer base.
• Manage day-to-day operations through goal setting, performance management, and career development.
• Optimize workflows and implement automation to enhance efficiency, accuracy, and customer experience.
• Analyze customer and performance data to identify trends, remove friction points, and drive operational improvements.
• Collaborate closely with Legal, Operations, Customer Success, and regional leadership to ensure alignment and smooth contract processes.
• Refine existing playbooks and identify opportunities to create new scalable processes.
• Foster a high-performance, inclusive team culture emphasizing accountability, ownership, and customer focus.
• Manage ambiguity and change effectively to keep the team focused, motivated, and aligned with business objectives.

Required Qualifications

• Minimum of 3 years of direct people management experience with a proven record of coaching and developing individual contributors.
• Experience leading teams in high-volume, operational settings.
• Strong analytical skills with the ability to interpret data and translate insights into actionable improvements.
• Experience working cross-functionally with Legal, Operations, or Customer Success teams.
• Ability to work autonomously in complex, fast-paced environments while exercising sound judgment.
• Exceptional organizational skills and attention to detail, with a history of improving operational efficiency.
• Excellent written and verbal communication skills capable of building relationships across organizational levels.

Preferred Qualifications

• Experience in a SaaS or technology company.
• Familiarity with contract management processes, billing workflows, or terms of service.
• Experience leading automation or process optimization initiatives.

Compensation & Benefits

Details about compensation and benefits are not specified in this description.

Location

The role may involve remote work or office attendance depending on team and onboarding requirements. Candidates should be prepared to attend in-person onboarding and team events as applicable.

Additional Information

Applicants requiring accommodations due to disability or travel limitations are encouraged to communicate their needs during the hiring process. The employer is committed to supporting candidates who require alternative arrangements.

Applicants from Massachusetts should note that it is unlawful to require or administer lie detector tests as a condition of employment.

This position is open to candidates globally, with specific equal opportunity policies applicable in various regions.