North Carolina Debt Resolution Liaison Attorney

Overview

This full-time, remote position is for a Debt Resolution Liaison Attorney based in North Carolina. The role primarily involves assisting with debt resolution for clients and serving as backup to lead attorneys on the Network Liaison Team. Court appearances are not required.

Responsibilities

• Provide legal assistance to the debt resolution network, including communication with creditors and creditor law firms.
• Manage escalation requests from the debt resolution network.
• Oversee settlement and account management activities performed by paralegals, legal administrators, and negotiators.
• Prepare, review, and approve settlement agreements and other legal documents.
• Supervise negotiator and paralegal functions, providing coaching on legal and ethical compliance, firm policies, and procedures.
• Support liaison network attorneys with case management and workload, including coverage during absences.
• Facilitate communication among opposing counsel, creditors, negotiators, firm attorneys, and paralegals.
• Address concerns from debt resolution teams to ensure client and program success.
• Manage and facilitate legal training for new hires and assist in designing legal training modules.
• Collaborate regularly with management, administrative personnel, negotiating teams, and servicing teams.
• Perform other related duties as assigned.

Requirements

Education and Licensing

• Juris Doctor (JD) degree from an accredited law school.
• Active license to practice law in North Carolina.

Knowledge and Experience

• Strong knowledge of legal industry rules and regulations related to collections, debt defense, and debt settlement, including FDCPA and FCRA.
• Solid understanding of attorney ethics and standards of practice.
• Experience in consumer debt defense and/or collections is preferred but not required.

Skills and Abilities

• Exceptional oral and written communication skills, with the ability to explain complex legal concepts to non-legal team members.
• Excellent critical thinking, analytical, and problem-solving skills.
• Employee management and relationship-building skills.
• Strong time management skills with the ability to meet deadlines.
• Ability to manage multiple projects and priorities in a fast-paced, high-volume environment.
• Proficiency with Microsoft Office Suite, Salesforce, and/or other CRM or case management software.
• Tech-savvy with the ability to use standard office equipment and online phone systems.

Preferred Qualifications

• Experience in debt resolution.
• Licensure in multiple states is preferred but not required.

Work Environment and Physical Demands

• This is a remote position requiring a dedicated home office or workspace.
• Access to high-speed internet is necessary.
• The role involves prolonged periods of sitting and computer use.
• Requires sufficient hearing, vision, and dexterity to operate computer equipment and communicate effectively.
• Reasonable accommodations may be made for individuals with disabilities.

Equal Opportunity Statement

The employer is an equal opportunity organization and does not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law. Selection decisions are based on job-related factors to ensure equal opportunity for all qualified applicants.