Pacific Time Zone | Spanish Fluent | Personal Injury Pre-Litigation Case Manager

Overview

This role supports pre-litigation personal injury case progress from intake through resolution. The Pre-Litigation Operations Associate serves as an operations expert for customers on the West Coast, working Pacific Time Zone hours to help ensure cases are handled with accuracy, urgency, and care.

Responsibilities include initiating claims, managing medical records, obtaining police reports, coordinating client care, preparing demands, resolving liens, and overseeing cases through completion so attorneys receive comprehensive, well-documented files for settlement and negotiation.

This is a remote role and can be based anywhere in the United States.

Responsibilities

• Open insurance claims and act as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Ensure treatment progression and monitor awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Spot and eliminate operational inefficiencies to drive speed and accuracy.
• Uphold the highest standards for documentation, file integrity, and communication.

Requirements

• 3+ years of experience in personal injury legal operations, case management, or insurance claims.
• Highly detail-oriented, organized, and self-motivated.
• Proven ability to execute processes in fast-paced, high-volume environments.
• Clear, professional communication with clients, medical providers, attorneys, and insurers.
• Strong ownership mindset and commitment to quality and accountability.
• Comfort working independently in a remote setting with strong time management skills.

Compensation & Benefits

Compensation range: $60K - $73K

Full-time employees receive a total rewards package including:

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• Home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• Local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Location

Remote role with Pacific Time Zone hours; may be based anywhere in the United States.