Paralegal / Case Mgmt

Overview

This role serves as the connective link between Legal Strategy and Operations. It involves owning cases from the point they are ready for a demand letter/package through payout administration. Responsibilities include reviewing and QA’ing legal materials (demand letters, notices, case memos, ToS), shepherding packages through counsel review, and ensuring cases move forward on schedule with clean handoffs.

A legal background is required, with the ability to read, assess, and flag issues in legal documents.

Responsibilities

Legal Review & Package Preparation

• Take cases from “ready for demand letter” through demand letter package finalization and initiation.
• Read and assess legal materials, flagging inconsistencies before they reach outside counsel, including:
  • Statutory cites
  • Theory alignment
  • State coverage
  • ToS conformity
• Perform pre-send QA on demand letters and notice batches using existing AI skills/SOPs; resolve findings or escalate as needed.
• Shepherd drafts through review with in-house and outside counsel.
• Track redlines to resolution and confirm final packages are sent on schedule.

Pipeline Ownership (Pre-Initiation → Initiation)

• Drive demand letter/package planning and sequencing, including confirming:
  • Scope
  • Claimant counts
  • Target send dates
• Coordinate with Ops to ensure package readiness before assembly.
• Maintain a single source of truth on case status and publish weekly status updates to counsel and internal stakeholders.

Case Tracking & Documentation (Post-Initiation)

• Own and maintain Case Updates and Ledger documents for every initiated case.
• Track each case through its post-initiation lifecycle, including:
  • Data delivery
  • Arbitrator selection
  • Hearings/mediation
  • Settlement
  • Payout administration

Counsel Workflows

• Manage “Needs Attention” items end-to-end by partnering with Marketing on email content and outreach materials, and with Ops on data collection and claimant submission assembly.
• Deliver completed “Needs Attention” items to counsels.
• Track performance of “Needs Attention” outreach and drive iterative improvements to increase response rates and reduce cycle time.
• Run payout workflows in coordination with Ops.

Requirements

• Legal background required:
  • Paralegal certification, JD, law school coursework, or equivalent hands-on litigation experience.
  • Ability to read and assess legal documents such as demand letters, case memos, and ToS.
• Familiarity with US law (not required to be US-based, but must have worked with US law).
• 5+ years in project/program management, operations, or paralegal/case management roles.
  • Complex litigation or mass arbitration experience is a strong plus.
• Proficient with AI tools and modern legal/ops tooling, including comfort using:
  • Claude/LLMs, Notion, Linear, Airtable, and similar tools
  • Use AI to speed up legal review, drafting, and QA rather than relying on manual work alone.
• Comfort with structured data and spreadsheets; ability to build and maintain trackers that scale across many cases.
• Strong verbal and written communication.
  • Coordination will primarily occur asynchronously through documents, tickets, and email.
• Will interface with law firms including Mensch/Rettferd and other law firms.

Compensation & Benefits

• Not specified in the provided description.

Location

• Not specified in the provided description.