Paralegal Manager

Overview

A technology-enabled immigration law firm is seeking an experienced Paralegal Manager to lead a cross-functional team of paralegals across multiple client accounts. This remote role involves managing operational workflows, ensuring SLA compliance, and overseeing team performance while acting as a liaison between clients, attorneys, and internal stakeholders.

Responsibilities

• Train, review, and mentor a team of paralegals handling multiple client accounts
• Design and refine scalable workflows tailored to client-specific immigration processes
• Collaborate with attorneys to ensure timely case processing and proactive risk mitigation
• Serve as the primary liaison between clients, legal teams, and internal stakeholders
• Lead training initiatives for new paralegals on legal technology, documentation, and workflows
• Identify process bottlenecks and implement solutions aligned with internal KPIs and client SLAs
• Standardize process documentation to support collaboration across geographies

Requirements

• Minimum 8 years of paralegal experience, including in high-volume, multi-case-type environments
• Demonstrated experience managing or mentoring other paralegals
• Proven ability to design and improve operational workflows at scale
• Experience ensuring SLA compliance and tracking performance metrics
• Proficiency with case management systems and generating compliance reports

Preferred Qualifications

• Experience in immigration law
• Enthusiasm for adopting and implementing legal technology solutions

Ideal Candidate

• Thrives on making complex legal operations faster, cleaner, and more consistent
• Leads teams by developing people, not just managing output
• Seeks ownership over both strategy and day-to-day execution

Not Suitable For

• Those who prefer individual contributor roles over managing people and processes
• Individuals frustrated by ambiguity in workflows
• Candidates overwhelmed by high case volume and shifting client priorities

Location

• Remote