Paralegal - Service of Process/Legal Intake

Overview

This role supports the Legal Department’s Service of Process unit. Reporting to the Senior Paralegal, Service of Process Manager, the paralegal will oversee daily intake management and handle subpoena compliance as well as threatened or filed matters.

The ideal candidate has experience supporting litigation in both law firm and in-house environments, strong knowledge of legal service of process, criminal and civil subpoenas, and arbitration workflows, and the ability to collaborate effectively with attorneys and cross-functional stakeholders.

Responsibilities

• Support the Litigation and Arbitration group through day-to-day service of process and legal support activities.
• Oversee daily intake, tracking, and administration of services of process, including threatened or filed legal matters.
• Handle subpoena compliance and legal correspondence, ensuring timely responses to complaints and subpoenas.
• Maintain accurate service of process data and task management records within the organization’s systems.
• Manage end-to-end matter workflows in both law firm and in-house settings.
• Manage legal invoices, track activity, and maintain vendor relationships.
• Streamline legal support workflows for the paralegal team.
• Support in-house counsel with responses to complex legal requests.
• Partner with attorneys, outside counsel, and cross-functional teams on complex legal issues.

Requirements

• Bachelor’s degree or equivalent professional experience; paralegal certification is a plus.
• 4+ years of experience as a paralegal in either a law firm or in-house legal department; at least 2 years of paralegal experience in a law firm is strongly preferred.
• Strong experience with litigation tracking and case management platforms (e.g., Legal Tracker, CounselLink, or similar).
• Strong knowledge of subpoena and litigation and arbitration processes.
• Excellent organization and attention to detail, with the ability to manage multiple priorities and meet multiple, often short, deadlines.
• Strong written and verbal communication skills.
• Ability to work cross-functionally with attorneys, partners, and external service providers.
• Ability to exercise sound judgment, maintain confidentiality, and operate in a fast-paced environment with minimal supervision.
• Experience in fintech, financial services, or a regulated environment is a plus.

Preferred Qualifications

• Experience working for a financial services company and/or in-house legal department.
• Proficiency with Legal Tracker, LexisNexis, and Relativity/other e-discovery platforms.
• Experience e-filing via PACER and state court online filing systems.
• Experience with Atlassian/Jira or other workflow management software.

Compensation & Benefits

• The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

Location

• Remote work is not available from Hawaii, Alaska, or Puerto Rico at this time.

Equal Employment Opportunity

• The employer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

Fair Chance Ordinance (San Francisco)

• Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.

Accommodation

• Reasonable accommodations are available for candidates with physical or mental disabilities. If accommodations are needed to participate in the job application or interview process, arrangements will be made.

New York Applicants

• Notice of Employee Rights applies to New York applicants.

Internal Applicants

• Internal employees should not apply through this posting.