Paralegal with a passion for customer service (LegalTech)

Overview

This role is a Paralegal position within the Customer Success team, combining legal drafting and review with customer communication and support in a fast-paced SaaS environment. The position helps customers achieve their desired outcomes using the organization’s product or service, supporting customer satisfaction and retention while serving as a bridge between customers and the team.

Applications are accepted over the next two months, with the right candidate appointed as soon as a suitable fit is found.

Responsibilities

Legal Drafting/Review

• Draft legal language to incorporate customer requirements into written agreements.
• Prepare required documents for manager review before sharing with customers.

Customer Service

• Respond to requests from users and leads with questions about services and how to manage a customer account.
• Ensure requests are handled quickly and correctly under a full service model.

Tech Setup Support

• Support customers in setting up connections between their source code management platform.
• Ensure the setup is administered correctly on the organization’s side.

Sales Support

• Assist leads who have questions by guiding them about the organization’s services.
• Provide support via email and website chat.

Report Drafting

• Draft reports for customers who require inspection of information they provide.
• Send completed reports back to customers.

Requirements

• Analytical thinking and a proactive attitude.
• Excellent written English communication skills.
• Proficiency with modern web tools such as Google Docs and similar platforms.
• Highly organized with strong attention to detail.
• Comfortable adapting and multitasking in a fast-paced environment.

Preferred Qualifications

• Prior experience in customer success or a similar role.
• Familiarity with LegalTech concepts.
• Proficiency in drafting legal documents.
• Exposure to working with diverse companies across varying sizes and industries.

Compensation & Benefits

No compensation details were provided.

The organization offers:

• Passionate and fun-loving colleagues
• Startup mindset with ample opportunities for growth
• Regular team activities and gatherings
• Comprehensive onboarding process with a dedicated ramp-up period
• A supportive team that values open communication and direct feedback
• An opportunity to excel and make a difference

Location

• Remote

A central office is located in The Hague.