Patient Advocacy Paralegal

Overview

A health plan solutions organization is seeking a Patient Advocacy Paralegal to join their team remotely. This role supports external law firms by monitoring and reviewing prelitigation files to determine appropriate actions related to balance bill defense and member advocacy.

Responsibilities

• Serve as a liaison between the Legal Department, external law firms, Billing Advocates, and other internal departments to support legal and compliance efforts.
• Manage multiple balance bill and debt collection accounts simultaneously.
• Collaborate with attorneys to develop legal arguments and case strategies.
• Respond to inquiries from Client Services, Billing Advocacy staff, hospitals, debt collectors, and clients.
• Review hospital agreements, billing statements, explanations of benefits (EOBs), plan documents, and other supporting records.
• Prepare correspondence and documentation for attorney review and approval.
• Apply multitasking, problem-solving, and organizational skills to manage competing priorities.
• Maintain exceptional attention to detail while supporting legal and compliance initiatives.

Requirements

• Demonstrated skill in negotiating and resolving conflicts.
• Extremely detail-oriented with the ability to prioritize workload effectively.
• Excellent communication, judgment, and analytical skills.
• Debt collection experience and knowledge of the Fair Debt Collection Practices Act (FDCPA) and other consumer protection laws is preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); experience with Salesforce is a plus.

Compensation & Benefits

• Multiple health plan options.
• Company-paid employee premiums for disability and life insurance.
• Parental leave policy.
• 20 days of paid time off to start, plus 10 paid holidays.
• Tuition reimbursement.
• 401(k) company contribution.
• Company-paid short and long-term disability insurance plus life insurance.
• Professional development initiatives and continuous learning opportunities.
• Opportunities to participate in and support diversity and inclusion initiatives.

Location

• This position is 100% remote.