Personal Injury Pre-Litigation Case Manager

Overview

The Pre-Litigation Operations team manages personal injury cases from intake through resolution. This role involves advancing cases through their critical early stages, including initiating claims, coordinating client care, organizing medical records and bills, obtaining police reports, preparing demands, resolving final liens, negotiating with insurance carriers, and completing case files for attorney review.

This is a remote position for experienced professionals who excel in high-volume, detail-critical environments and take pride in meticulous casework that directly affects client outcomes. The role may be based anywhere in the United States or Canada.

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Monitor treatment progression and remain informed about treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete and accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met accurately.
• Identify and eliminate operational inefficiencies to improve speed and accuracy.
• Maintain high standards for documentation, file integrity, and communication.

Requirements

• 3+ years of experience in high-volume personal injury case management, ideally having handled 75+ cases minimum at a time.
• Experience opening auto and health insurance claims; communicating with insurance carriers; managing treatment; preparing and drafting demands; retrieving records and bills; negotiating with insurance carriers; and obtaining final lien reductions.
• Strong attention to detail, organization, and self-motivation.
• Ability to execute processes effectively in fast-paced, high-volume environments.
• Clear and professional communication with clients, medical providers, attorneys, and insurers.
• Strong ownership, accountability, and commitment to quality.
• Ability to work independently in a remote setting with strong time management skills.

Compensation & Benefits

• Compensation range: $60K - $73K.
• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• Home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• Local in-person meet-up program.
• Hubs in San Francisco and Toronto.

The benefits and perks listed above are for full-time employees.

Additional Information

Recruiting conversations may be recorded and summarized using AI notetakers or other recording devices with the candidate’s consent. Recording is optional, and declining will not affect candidacy.

The employer is an equal opportunity employer committed to diversity and inclusion. Employment decisions are made without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location

Remote; candidates may be based anywhere in the United States or Canada.