Personal Injury Pre-Litigation Case Manager

Overview

The Pre-Litigation Associate supports personal injury cases through the early stages of the legal process, from intake through resolution. This role involves opening claims, managing medical records and bills, obtaining police reports, coordinating client care, preparing demands, resolving final liens, negotiating with insurance carriers, and ensuring that attorneys have complete, well-documented case files.

This is a remote role that can be based anywhere in the United States or Canada. The position is suited to experienced professionals who excel in high-volume, detail-critical environments and take pride in thorough casework that directly affects client outcomes.

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Monitor treatment progression and maintain awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete and accurate case files for demand.
• Communicate with clients daily and guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met accurately and on schedule.
• Identify and eliminate operational inefficiencies to improve speed and accuracy.
• Uphold high standards for documentation, file integrity, and communication.

Requirements

• 3+ years of experience in high-volume personal injury case management, ideally having handled 75+ cases minimum at a time.
• Experience opening auto and health insurance claims, communicating with insurance carriers, managing treatment, preparing and drafting demands, retrieving records and bills, negotiating with insurance carriers, and obtaining final lien reductions.
• Strong attention to detail, organization, and self-motivation.
• Ability to execute processes effectively in fast-paced, high-volume environments.
• Clear and professional communication with clients, medical providers, attorneys, and insurers.
• Demonstrated ownership, accountability, and commitment to quality.
• Ability to work independently in a remote setting with strong time-management skills.

Compensation & Benefits

• Compensation range: $60K - $73K.
• Choice of medical, dental, and vision insurance plans for employees and their families.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term disability, and long-term disability.
• 10 US observed holidays and Canadian statutory holidays by province.
• Home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• Local in-person meet-up program.
• Hubs in San Francisco and Toronto.

The benefits and perks listed above are for full-time employees.

Additional Information

The recruiting process may use AI notetakers and other recording devices. With candidate consent, interviews may be recorded and summarized into notes for internal use. Recording is optional, and declining will not affect candidacy.

The employer is an equal opportunity employer committed to diversity and inclusion. Discrimination is not permitted based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.