Personal Injury Pre-Litigation Case Manager

Overview

The Pre-Litigation Associate is responsible for moving personal injury cases through the early stages of the pre-litigation process. This role manages claims, medical records and bills, police reports, client care coordination, demand preparation, lien resolution, insurance negotiations, and case completion.

This is a remote role that can be based anywhere in the United States or Canada. The position is suited to experienced professionals who excel in high-volume, detail-critical environments and take pride in meticulous casework that directly impacts client outcomes.

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Monitor treatment progression and maintain awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Identify and eliminate operational inefficiencies to improve speed and accuracy.
• Maintain high standards for documentation, file integrity, and communication.

Requirements

• 3+ years of experience in high-volume personal injury case management, ideally having handled 75+ cases minimum at a time.
• Experience opening auto and health insurance claims.
• Experience communicating with insurance carriers.
• Experience managing treatment, preparing and drafting demands, retrieving records and bills, negotiating with insurance carriers, and obtaining final lien reductions.
• Strong attention to detail, organization, and self-motivation.
• Ability to execute processes effectively in fast-paced, high-volume environments.
• Clear and professional communication with clients, medical providers, attorneys, and insurers.
• Demonstrated ownership, accountability, and commitment to high-quality work.
• Ability to work independently in a remote setting with strong time-management skills.

Compensation & Benefits

Compensation range: $60K - $73K

Benefits and perks for full-time employees include:

• Medical, dental, and vision insurance plans for employees and their families.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term disability, and long-term disability.
• 10 US observed holidays and Canadian statutory holidays by province.
• Home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• Local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Additional Information

During the recruiting process, AI notetakers and other recording devices may be used. With consent, interviews may be recorded and summarized into notes for internal use. Recording is optional, and declining will not affect candidacy.

The employer is an equal opportunity employer committed to diversity and inclusion. Discrimination is not permitted based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.