Personal Injury Pre-Litigation Case Manager

Overview

The Pre-Litigation Operations team manages personal injury cases from intake through resolution. As a Pre-Litigation Associate, you will help move cases through the early stages of the pre-litigation process while ensuring accurate, timely, and well-documented casework. Responsibilities include initiating claims, managing medical records and bills, obtaining police reports, coordinating client care, preparing demands, resolving liens, negotiating with insurance carriers, and managing cases through completion.

This remote role is open to candidates based anywhere in the United States or Canada. It is suited to experienced professionals who excel in high-volume, detail-critical environments and take pride in work that directly affects client outcomes.

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and insurance carriers.
• Request, track, and organize medical records, bills, and police reports.
• Monitor treatment progression and maintain awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete and accurate case files for demand.
• Communicate with clients daily and guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met accurately and on schedule.
• Identify and eliminate operational inefficiencies to improve speed and accuracy.
• Maintain high standards for documentation, file integrity, and communication.

Requirements

• 3+ years of experience in high-volume personal injury case management, ideally having handled 75+ cases minimum at a time.
• Experience opening auto and health insurance claims.
• Experience communicating with insurance carriers.
• Experience managing treatment, preparing and drafting demands, retrieving records and bills, negotiating with insurance carriers, and obtaining final lien reductions.
• Strong attention to detail, organization, and self-motivation.
• Ability to execute processes effectively in fast-paced, high-volume environments.
• Clear and professional communication skills when working with clients, medical providers, attorneys, and insurers.
• Strong ownership, accountability, and commitment to quality.
• Ability to work independently in a remote setting with strong time-management skills.

Compensation & Benefits

• Compensation range: $60K - $73K.
• Medical, dental, and vision insurance plans for employees and their families.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, and short-term and long-term disability coverage.
• 10 US observed holidays and Canadian statutory holidays by province.
• Home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• Local in-person meet-up program.
• Hubs in San Francisco and Toronto.

The benefits and perks listed above are for full-time employees.

Location

Remote; candidates may be based anywhere in the United States or Canada.

Additional Information

The employer may use AI notetakers and other recording devices during the recruiting process. With consent, interviews may be recorded and summarized into notes for internal use. Recording is optional, and declining will not affect candidacy.

The employer is an equal opportunity employer committed to diversity and inclusion. Discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status is prohibited.