Pre-Filing Paralegal Specialist

Overview

This role involves supporting new clients during the initial stages of their immigration case. Working within the Onboarding & Evidence Team, you will serve as the bridge between clients and the legal team—helping ensure a seamless transition by managing onboarding steps and organizing essential evidence.

Responsibilities

• Conduct onboarding calls: Welcome new clients, gather required background information, and explain the onboarding process clearly (without providing legal advice).
• Client care and follow-up: Maintain consistent communication, provide timely updates on next steps, and follow up on outstanding documents, questionnaires, signatures, photos, and records.
• Language support: Translate client documents and provide Spanish/English interpretation during calls when needed.
• File setup and case opening: Open new client matters in Filevine, ensuring client profiles are accurate. Review contracts, HubSpot information, intake notes, and prior communications before beginning onboarding.
• Evidence gathering: Collect, review, organize, rename, and upload client evidence.
• Government requests: Request, track, and process government evidence (including FOIA and background requests) according to firm training.
• Documentation in Filevine: Prepare clear case notes, task updates, and next-step documentation.
• Issue identification: Identify missing information, urgent issues, or complex client questions, and determine when attorney or paralegal review is required.
• Cross-department coordination: Coordinate with paralegals, attorneys, reception, sales, finance, and other departments to keep cases moving.
• Case handoff: Support the transition of cases to the paralegal team once onboarding and evidence collection are complete.

Requirements

• High-Volume Management: Strong organization and time management skills; ability to handle multiple priorities and a heavy caseload.
• Attention to Detail: Ability to maintain accuracy when following processes and documenting case work.
• Adaptability: Comfort with process changes, shifting priorities, and fast-paced environments.
• Tech-Savvy: Proficiency with case management systems, calendars, email, Teams, and spreadsheets.
• Professional Boundaries: Clear understanding of the difference between administrative/legal support and giving legal advice.
• Bilingual Proficiency: English/Spanish bilingual skills are highly preferred for client communication, interpretation, and document translation.

Preferred Qualifications

• Immigration law support experience: Prior experience in immigration legal support.
• Case type familiarity: Family-based, humanitarian, consular processes, T Visa, U Visa, VAWA, AOS, or similar case types.
• Background requests experience: Experience requesting or processing FOIAs, FBI background checks, police records, or court records.
• Software experience: Experience using Filevine, HubSpot, Monday.com, Outlook, or Teams.

Compensation & Benefits

• Work arrangement: Full-time, long-term remote contract position.
• Pay: $26,000 to $30,000 net depending on experience.

Schedule

• Monday–Friday, 9am to 6pm Arizona Time.

Location

• Phoenix, AZ (remote contract position).

Additional Information

Strong client-centered communication is required. The role involves speaking with clients calmly, respectfully, and empathetically—especially when clients are frustrated, scared, confused, or emotional.