Pre-Litigation Case Manager, Arkansas

Overview

This role serves as a Case Manager and client advocate for personal injury matters from intake through settlement. The position owns the client relationship end-to-end, ensuring clients are heard, supported, and confident that someone is actively working on their behalf.

Responsibilities

• Own the client relationship from day one through settlement (including the Welcome Call and ongoing relationship management).
• Serve as the client’s dedicated advocate by connecting clients to the right care quickly and guiding them through one of the most stressful experiences of their life with confidence and compassion.
• Drive cases forward with urgency, moving through each phase with precision and purpose.
• Build demand packages that present compelling case narratives and support negotiation toward meaningful outcomes.
• Act as the source of truth on each case, using case-management technology to stay organized, move quickly, and prevent oversights.
• Maintain full ownership of cases (not a hand-off role).

Requirements

• 2–6 years of experience supporting Personal Injury pre-litigation matters on cases in Arkansas.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage a high-volume caseload in a fast-paced environment.
• Strong written and verbal communication skills.
• Experience requesting, reviewing, and summarizing medical records and bills.
• Ability to prioritize tasks, meet deadlines, and work independently while collaborating with a team.

Preferred Qualifications

• Bachelor’s degree or Paralegal Certificate.
• Experience in a high-volume or fast-growing law firm.
• Familiarity with Personal Injury claims processes and insurance procedures.
• Experience with case management software (e.g., Filevine, Clio, SmartAdvocate).
• Comfort working in evolving systems and processes.

Compensation & Benefits

• Base salary: [Min} and [Max], commensurate with experience.
• Eligible for performance-based bonus.
• Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • HSA
  • Life insurance
  • Disability coverage
  • Paid time off
  • Parental leave

Location

Fully remote team.

Equal Opportunity Employer

Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.