Pre-Litigation Case Manager Team Lead, Illinois

Overview

This role provides day-to-day supervision, coordination, and execution for the pre-litigation case management team within a pod. The Case Manager Lead ensures cases are properly investigated, documented, and progressed toward demand preparation and settlement.

You will serve as the operational leader for the case manager team, partnering closely with the Pre-Litigation Attorney for legal direction and strategy. Responsibilities include maintaining consistent case management practices, organized files, and adherence to workflows and documentation standards.

Responsibilities

• Supervise and lead 3–5 Pre-Litigation Case Managers within the pod
• Assign and balance workloads across the team
• Coach case managers on case handling procedures and documentation standards
• Ensure case managers understand priorities and case progression expectations
• Provide day-to-day support to help the team execute effectively
• Act as the primary operational liaison between the case manager team and the Pre-Litigation Attorney
• Handle escalations from clients and providers, resolving issues before they reach the attorney or Ops Manager
• Escalate friction points between case managers and the attorney to the Pre-Lit Case Manager Ops Manager

Medical Management & Case Value Ownership

• Own MRI rates and advanced treatment rates, and ensure diagnostics are properly tracked and attended
• Monitor and drive case velocity through each pre-litigation phase
• Ensure settlements meet expected value targets relative to policy limits
• Identify roadblocks to case progression and proactively clear them
• Flag systemic medical management issues to the Pre-Lit Case Manager Ops Manager

Case Investigation & Documentation Oversight

• Monitor progress of medical record collection and documentation gathering
• Ensure case files contain required documentation and supporting evidence
• Confirm liability and damages documentation is organized and complete
• Review case files for completeness prior to escalation to the attorney
• Maintain strong case file organization and documentation discipline

Data, Reporting & Process Improvement

• Use dashboards and reporting tools to evaluate team KPIs and identify underperformance
• Identify process changes and efficiency improvements through direct case experience and data analysis
• Surface operational gaps and improvement ideas to the Pre-Lit Case Manager Ops Manager
• Build or pull reports independently (data literacy is required)

Team Support & Development

• Lead onboarding and training for new case managers joining the pod
• Provide informal coaching and identify skill gaps requiring additional training
• Promote consistency in case handling practices and ownership mentality across the team
• Model best practices in case management, documentation, client communication, and ownership through personal caseload performance

Personal Caseload Management

• Manage approximately 50 active pre-litigation cases, with an emphasis on higher-value matters
• Maintain a higher performance standard than case managers due to the complexity and value of the assigned caseload
• Balance personal case execution responsibilities with team supervision duties
• Maintain full ownership over assigned cases, regardless of what other departments have or have not done, with accountability for outcomes
• Identify workflow challenges or process gaps through direct case experience and escalate operational improvements as needed

Requirements

• 6–8 years of experience supporting Personal Injury pre-litigation matters on cases in multiple states or the state of Illinois
• Proven experience managing and leading a team of case managers, directing case strategy and workflow to efficiently drive files through each phase toward timely settlement
• Strong organizational skills with exceptional attention to detail
• Ability to manage a high-volume caseload in a fast-paced environment
• Strong written and verbal communication skills
• Experience requesting, reviewing, and summarizing medical records and bills
• Ability to prioritize tasks, meet deadlines, and work independently while collaborating with a team

Preferred Qualifications

• Bachelor’s degree or Paralegal Certificate (not required)
• Proven experience managing and developing a team within a legal environment
• Experience in high-volume or fast-growing law firms
• Familiarity with Personal Injury claims processes and insurance procedures
• Experience with case management software (e.g., Filevine, Clio, SmartAdvocate)
• Comfort working in evolving systems and processes

Compensation & Benefits

• Base Salary: $88,600.00 to $127,200.00 per year, commensurate with experience
• Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • HSA
  • Life insurance
  • Disability coverage
  • Paid time off
  • Parental leave

Location

• Fully remote