Pre-Litigation Case Manager Team Lead, North Carolina

Overview

This fully remote role is responsible for the day-to-day supervision, coordination, and execution of the pre-litigation case management team within a pod. The Case Manager Lead ensures cases are properly investigated, documented, and progressed toward demand preparation and settlement.

In this position, you serve as the operational leader for the case manager team—coaching case managers to maintain organized files and follow workflows and documentation standards—while partnering closely with the Pre-Litigation Attorney for legal direction and strategy.

Responsibilities

Case Manager Team Supervision

• Supervise 3–5 Pre-Litigation Case Managers within the pod
• Assign and balance workloads across the team
• Provide guidance on case handling procedures and documentation standards
• Ensure case managers understand priorities and case progression expectations
• Provide coaching and day-to-day support to help case managers execute effectively
• Act as the primary operational liaison between the case manager team and the Pre-Litigation Attorney
• Handle escalations from clients and providers, resolving issues before they reach the attorney or Ops Manager
• Escalate friction points between case managers and the attorney to the Pre-Lit Case Manager Ops Manager

Medical Management & Case Value Ownership

• Own MRI rates and advanced treatment rates; ensure diagnostics are properly tracked and attended
• Monitor and drive case velocity to ensure cases move efficiently through each pre-litigation phase
• Ensure settlements meet expected value targets relative to policy limits
• Identify roadblocks to case progression and proactively clear them
• Flag systemic medical management issues to the Pre-Lit Case Manager Ops Manager

Case Investigation & Documentation Oversight

• Monitor progress of medical record collection and documentation gathering
• Ensure case files contain required documentation and supporting evidence
• Confirm liability and damages documentation is organized and complete
• Review case files for completeness prior to escalation to the attorney
• Maintain strong case file organization and documentation discipline

Data, Reporting & Process Improvement

• Use dashboards and reporting tools to evaluate team KPIs and identify underperformance
• Identify process changes and efficiency improvements through direct case experience and data analysis
• Surface operational gaps and improvement ideas to the Pre-Lit Case Manager Ops Manager
• Build or pull reports independently; data literacy is a core expectation

Team Support & Development

• Lead onboarding and training for new case managers joining the pod
• Provide informal coaching and identify skill gaps requiring additional training
• Promote consistency in case handling practices and ownership mindset across the team
• Model best practices in case management, documentation, client communication, and ownership through personal caseload performance

Personal Caseload Management

• Manage approximately 50 active pre-litigation cases, with an emphasis on higher-value matters
• Maintain a higher performance standard than case managers given the complexity and value of the assigned caseload
• Balance personal case execution responsibilities alongside team supervision duties
• Demonstrate full ownership over cases, regardless of what other departments have or have not done; accountability for outcomes rests with the Case Manager Lead
• Identify workflow challenges or process gaps through direct case experience and escalate operational improvements when needed

Requirements

• 6–8 years of experience supporting Personal Injury pre-litigation matters on cases in multiple states or the state of North Carolina
• Proven experience managing and leading a team of case managers, directing case strategy and workflow to drive files through each phase and toward timely settlement
• Strong organizational skills with exceptional attention to detail
• Ability to manage a high-volume caseload in a fast-paced environment
• Strong written and verbal communication skills
• Experience requesting, reviewing, and summarizing medical records and bills
• Ability to prioritize tasks, meet deadlines, and work independently while collaborating with a team

Preferred Qualifications

• Bachelor’s degree or Paralegal Certificate (not required)
• Proven experience managing and developing a team within a legal environment
• Experience in high-volume or fast-growing law firms
• Familiarity with Personal Injury claims processes and insurance procedures
• Experience with case management software (e.g., Filevine, Clio, SmartAdvocate)
• Comfort working in evolving systems and processes

Compensation & Benefits

• Base Salary: $84,000.00 to $119,400.00 per year, commensurate with experience
• Benefits include: Medical, dental, and vision insurance; 401(k) with company match; HSA; life insurance; disability coverage; paid time off; parental leave

Location

• Fully remote